ONE UI Update broke my OLED TV Samsung Home Page

[Doug33837]

Greetings Samsung Community,

I hope this message finds you well. Last week, my S95C OLED television underwent a software update, transitioning to the new ONE UI app interface. Since this update, I've been experiencing some troubling issues. First, the app hub (HOME Page) is frozen, making it impossible to navigate through my applications. The apps buttons on the Samsung TV will load the Netflix, Prime etc. I can get other apps to load, but only using the Alexa voice controls. But the hub software is not working since the ONE UI update.

Where would I post SW Update issues or feedback

I would greatly appreciate any advice on how to resolve these issues or the best steps to take moving forward.

Thank you!

[eddimund]

Having the same issue here. Any help would be appreciated 

[tones1278]

Same here. Following for any acknowledgement from Samsung and hopefully a fix.

[Gawain_12]

This has just happened to me on my s95C oled 

[Gawain_12]

My S95 C oled home screen has frozen I can not use the controller to scroll through apps. Happened today after the latest update. I will be contact Samsung customer support. Hope this is fixed soon so annoying. 

[Nightscope]

I'm having all sorts of issues after the update. My picture quality has taken a hit and brightness and colour in gamemode seem far worse. I'll have to return it and try a s95d as my s95c is only 2 weeks old. How disappointing to have this happen.

[user_ams007]

Please note that you are not the only one who is experiencing problems after the Firmware update. Currently, i am not sure what happened during the update. Please post as much information as possible. So that Samsung Support can find a solution to the problem, I recommend you contact them and explain everything, The support phone number is listed below

+1 800-726-7864

[iLLGenius]

new TV Neo QLED QN55QN90c completely trashed my WIFI. will not play videos. when it does the picture stutters and its unwatchable. it was working perfectly until the TV forced a ONE UI update. on top of that the entire UI Freezes and is unresponsive.

[user_ams007]

I'm sorry that you are experiencing problems, Samsung is aware of this,

[Opd953]

My issue is similar. After the update, the tv will not recognize my WiFi. Every other device in my house and even in the same room will recognize my WiFi, but unfortunately the TV will not. 

I called the 1800 number listed above. The Tech was useless.  He tried to tell me I needed to contact my internet provider. I explained to him that everything else in my house, including the 4 other Samsung TV’s in my house still recognizes the WiFi. He basically said (after an hour of trying) there was nothing he can do. I suggested removing the update, to which he responded “um, I don’t think so….. no we can’t!

At this point I’m ready to get rid of every Samsung product I own!!!