QLED and The Frame TVs
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I just chatted with Samsung support online and they informed me that I cannot select an HDMI input to be the default input when this model of TV is... View Post 
Samsung_Moderator
Hello @prunyan59! Thank you for reaching out! There is no standard way for this to work, but some pe... View Post |
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New Frame owner here, 2024 model 65 Inch. A lot of the marketing literature shows art with a mount / border (I believe it's called a matte). On... View Post 
AndreLondon
I just received and installed mine last night and obviously had the same problem. I have yet to try ... View Post |
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Dear all, I will receive a 55'' Samsung Neo QLED 4K QN90C Smart TV from the USA but the TV will be used by me in europe where we have... View Post 
SamsungTam
Hello! @alexmac Thank you so much for posting about this. I'll be more than delighted to assist, wit... View Post |
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bought this tv in 2021, Main board for this 8K TV went bad, found out that Samsung is not making parts for this high end tv anymore, called Samsung... View Post
Samsung_Moderator
Hello @SAJID01! Thank you for reaching out! Unfortunately, service would be the only option, as your... View Post |
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SamsungTam
Hello! @Amy_Sin2024 Thank you for posting about this! I completely understand your concerns with thi... View Post |
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After 5 years, I’m experiencing a terrible lag with this tv. Everytime I try to move the cursor left or right, it would freeze up. I’ve tried... View Post
Samsung_Moderator
Hey, I can only imagine the frustration of dealing with this. Since it looks like you've tried all o... View Post |
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On some shows I get this overexposed area that turns a shade of blue. Firmware has already been updated to latest. thx View Post 
Samsung_Moderator
Hey, sometimes the color makes all the difference when viewing a tv. I play videogames so discolorat... View Post |
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I am using a The Frame 65" TV with a One Connect Box (serial number etc attached below). Since I've had the TV, none of the HDMI ports have... View Post 
Samsung_Moderator
Hello @samfrith! Thank you for reaching out! I would recommend trying a new HDMI cable first to see ... View Post |
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When I do a voice search (using Amazon Alexa) on my Q60D Samsung TV, it says "here's what I found", but then, either (a) I never see... View Post
SamsungTam
Hello! @CarolynC1 Thank you for posting about this. I completely understand your concerns with the v... View Post |
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I have a Samsung 50-Inch Class QLED Q80B Series - 4K UHD Direct Full Array Quantum HDR 8X Smart TV and the picture is washed out and red colors are... View Post
SamsungTam
Hello! @Samsung_UOVNMMf Thank you for posting about this. I completely understand your concerns with... View Post |
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I never had this issue. It just began. when I use my MAC to Apple Air Play, it seems as if it's connecting, and then reverts back to the home... View Post
SamsungTam
Hello! @SAV68 Thank you so much for posting about this. I'll be more than delighted to assist. Can y... View Post |
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Random white screen after 30 mins to 1 hr of watching..or streaks details MN : QN75LS03AAFXZA SN : <HIDDEN> Please see attached... View Post 
SamsungTam
Hello! @Sammy_pk Thanks for posting about this. I completely understand your concerns. I'll be more ... View Post |
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Hello, my 55” frame TV was not switching on although the LED light on the TV is on. The Samsung engineer was checking this screen... View Post 
Samsung_Moderator
Hello! Thank you for reaching out! I would recommend either getting an electrician to look at your w... View Post |
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I have a brand new QN55Q80DAFXZA. It is mounted to the wall and a Sonos ARC soundbar is mounted below it and hooked to ARC HDMI jack. I... View Post
Samsung_Moderator
Hi there, Thanks so much for asking about this. According to our guide on connecting multiple device... View Post |
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I charged it all night but the tv will not respond to the remote. It did briefly respond during setup yesterday but now nothing. What do I do? View Post
Samsung_Moderator
Hello @Egibbel! Thank you for reaching out! If the information from @bill-e did not help then you ca... View Post |
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2020 build Q70 Qled tv, when i power on it shows the tv channel that was on last and the menu at the bottom of the screen, but then fades out to a... View Post
SamsungTam
I recommend letting a service technician have a look. As we would like to gather additional informat... View Post |
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I run the home theater setup thru a Denon AVRS960 receiver. Whenever we switch input on the receiver (Cable box to Roku or vice versa) the TV auto... View Post
SamsungTam
Hello! @lbrown63 I agree with @bill-e about the soft reset. It also sounds like the auto-muting coul... View Post |
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I have a week-old QN65Q60DD QLED TV. It has the latest 1120 firmware update. Whenever I go to the settings gear in the left-hand menu, my TV... View Post
SamsungTam
Hello! I completely understand. I would recommend doing the factory reset. Here is a link you might ... View Post |
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Frame 85 connected to Denon x3800 AVR. With output of Denon connected to FrameHDMI 3, upon powering on Denon, my six month old Frame 85 fails to... View Post 
Davidepope
I will reply with a solution to my issue in case it helps someone else going forward. Because my Den... View Post |
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Hi, for the last week or so I can’t put my TV into art mode - if I try, the screen goes black, the audio keeps playing and then after a few seconds... View Post |
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I just bought a QN65Q60DD QLED TV and it's got this problem. Every time it sits for about 30 seconds to a minute, it runs the last used app.... View Post 
VoidIndigo
I didn't know you could do that, thanks for that! It seems they fixed it in the latest update 1120. ... View Post |
