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No video but the backlight does come on. No Samsung splash screen, just a blank black screen. This last for about 5 seconds and then it powers off.... View Post 
Samsung_Moderator
Hello! Thank you so much for posting about this. I completely understand your concerns with the TV b... View Post |
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Hi, I often watch movies stored on my laptop (mpg4's) via an HDMI cable onto my samsung Frame. The problem is there is usually a lag between... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I see how this can be frustrating with your videos lagging like t... View Post |
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Hi everyone, I recently acquired the QE55QN95B, and it's an awesome TV. However, I encountered an issue with the OCB buzzing that... View Post
Samsung_Moderator
Thank you so much for reaching out! This forum is for the support of US products and customers. We d... View Post |
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This only happens on some shows where there are areas (still or moving) that are bright white. They almost appear overexposed and turn a shade of... View Post
Samsung_Moderator
Hey Liquidj! Welcome back to the community! I will try my best to help you reap the full benefit of ... View Post |
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Hi All, Anyone know of a fix or solution to this dark spot? It's very noticeable when the screen is light colors in that specific spot. TV... View Post 
Samsung_Moderator
Hello! Thank you for reaching out! I see how this can be cause for concern with your TV having this ... View Post |
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Samsung The Frame tv 55” can no longer connect to the One Connect Box. The tv screen has power and turns on but only displays the “FRAME” logo and... View Post 
Samsung_Moderator
Hi there, Thanks for posting about this. I can certainly understand the need to get your TV back in ... View Post |
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I am from Germany, bought the GQ65LS03BAU and while rarely using, I just realized a dead pixel in the middle of the screen - see pictures. Is... View Post
Samsung_Moderator
Hey, userAVBwHnyZsX! Welcome back to the community! I will try my best to help you reap the full ben... View Post |
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After turning on the TV, the TV goes black. White patch come and go. Model number - QA55Q60CA What is the reason for this? Thanks... View Post 
SamsungJustin
Hi there, Based on the photograph it looks like your unit will require service. Please reach out to ... View Post |
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When I am on the art mode section of the SmartThings app, it says I cannot add art unless I “change Wi-fi network”… however I’ve reconnected both... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I see how this can be frustrating with not being able to add art.... View Post |
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I have a Samsung QLED model#QN85Q7DAAFXZA and when the tv is on I notice there are white blur areas around the border of the screen. I've seen... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I see how this can be concerning with your TV having cloudy image... View Post |
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I would like to enable wake on lan on my QN32Q60CAFXZA TV but can't find the option to enable WOL. The directions I've seen say to open the... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I see how this can be useful to be able to wake your TV using Eth... View Post |
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Hello, We have just purchased 32inch The Frame and tried to set our artwork. When we have gone to add a ‘mount’ the error code 60005 comes up to... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I would recommend if you have not done so already to try a factor... View Post |
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So this product was installed by a professional and according to Samsungs directions and it destroyed my wall. I want to use this product in my... View Post 
Samsung_Moderator
Hello there! We're so sorry to hear about this situation with your television, and definitely unders... View Post |
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Have a Q90 T series QLED 4k UHD Smart Tizen that has clear sound, but the screen is black. Tried the basic troubleshooting, check cables, unplug,... View Post
Samsung_Moderator
Hey, welcome to the community! If I couldn't play video games I'd go insane. Let's get this situated... View Post |
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When we watch on the Dstv multichoice decoder this is what it does see attached photos. But when we watch on a hdd or on the movies apps on the TV... View Post 
Samsung_Moderator
Hello! Thank you for reaching out! Since this is only happening with the decoder the issue is not wi... View Post |
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I’ve just setup my new 65” Frame TV 2023. Both my phone and TV are connected to the exact same wifi network. There’s not other devices connected... View Post
Samsung_Moderator
Hello! Thank you for reaching out! That's definitely strange. I would recommend resetting the smart ... View Post |
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13 days ago my TV was delivered and I have been fighting problems need help, customer support in Thailand is useless. I bought the TV to use as a... View Post
Samsung_Moderator
Hello @apollog! If the information from @OoYORIoO does not help then this will require service. As w... View Post |
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Hi, I have a 65" Class The Frame QLED 4K UHD HDR Smart TV (2020) that I have activated Alexa on. It allows my wife and I (adults) to use... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I would recommend trying the steps below, Open the Alexa app Sele... View Post |
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The Frame TV is amazing, but Art mode really needs a shuffle option. Please, please, get this request to your product team so they can have the... View Post |
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I'm looking for a replacement part for my SAMSUNG 85" QLED QN85 Q70 (Model#: QN85Q70AAFXZA).I think it's called a light guide plate... View Post
Samsung_Moderator
Hi there, Thanks so much for asking about this. We recommend checking with our parts department for ... View Post |
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Samsung 55" QN85CD Neo QLED 4K Smart TV TV QN55QN85 tv apps , ESPN Hulu locking up - brand new - Software Version:... View Post
Samsung_Moderator
Hello! Thank you so much for posting about this. I completely understand your concerns about not rec... View Post |
