QLED and The Frame TVs
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I have a Samsung series 6 tv and it’s stuck on step 3. I’ve done everything and nothing is working. Can someone please help fix the problem? View Post 
Samsung_Moderator
Unfortunately, if these troubleshooting steps didn't work, I would recommend reaching out to our sup... View Post |
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I recently purchased the Samsung Q900C surround sound system. Overall, I really like it. However, I've ran into an issue where it will... View Post
Samsung_Moderator
Hello! Thank you for reaching out! Unfortunately this is standard and cannot be changed. As while yo... View Post |
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Hello I am inquiring on some help in seeking a sound bar with good quality for my now Samsung Q60T (58") TV. It is a 2020 model. Any... View Post 
JBTechfanatic
Yes, absolutely. Going with a Samsung 5.1 or better surround sound soundbar system—Samsung to Samsun... View Post |
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I appreciate what you are "trying" to do by scanning for OTA channels "Live TV". Fact is that an auto scan that deletes previous... View Post
Samsung_Moderator
Unfortunately, this is a limitation on the television. A signal booster for the antenna would be our... View Post |
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I tried ignoring but they've only gotten brighter. Is it a panel issue? QLED 55" View Post 
Samsung_Moderator
Hello! Thank you for reaching out! If this is happening on all sources, this is something that will ... View Post |
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I just got a new 55" Class QLED 4K Q60D and I absolutely love it, but when I watch movies on Prime, I have black bars all the way across the... View Post
Samsung_Moderator
Hello! Thank you for reaching out! Most movies will have the on them as they are filmed that way. Yo... View Post |
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Hi all Our Frame TV updated to the new software this week (March 2025). Now, if we click to sign into our account the TV, it will not open a... View Post
Samsung_Moderator
Hello @smithandmiller! Thank you for reaching out! Please attempt a factory reset on the TV to solve... View Post |
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I have the fame TV (QN55LS03D, 2024 Model) and have connected it with 2 frame speakers which sit right behind our couch. We have no sound bar just... View Post 
russnuffer
I completely agree with your update idea. I'm not a software engineer, so I'm not sure if it's even ... View Post |
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Hi, my Frame TV has stopped showing art. It loads the screen and I can see the pictures but when I select one if gives a spinning wheel on the... View Post
Samsung_Moderator
I apologize for the inconvenience, but that is great that it's working again! View Post |
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Our Frame Tv remote has a constant solid red light. We changed batteries, and it works but realizing it’s burning through the battery life. Any... View Post
Samsung_Moderator
Hello! Thank you for reaching out! You may need to purchase a new remote. Please go to samsungparts.... View Post |
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The Samsung One Remote controls the Samsung SMT-H3362 cable box for guide, channel selection etc. But the remote will not turn on/off the cabox... View Post
Samsung_Moderator
Hello! Thank you for reaching out! Is the cable box connected to the CEC port? Also have you made su... View Post |
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When I turn on game mode on my Samsung TV and only with ps5 (Xbox ok) I get a really washed out screen and it’s unplayable. Any ideas? ... View Post 
Samsung_Moderator
Hello! Thank you for reaching out! Have you tried resetting the picture settings on the TV to see if... View Post |
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2023 Frame, the remote recently switched to IR mode. It was working, but the range was diminished so we tried to pair the remote with the TV... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I would recommend trying a reset on the remote, to do this please... View Post |
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Hi, My laptop is able to cast via Miracast to my another TV or to my Fire Stick. However, I tried everything to connect to my QN90D TV. I tried... View Post |
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I remember being able to run 1440p at 120 Hz on my TV (QA43Q65R) with my PC connected via an HDMI cable three years ago. Now, I’m trying to do it... View Post
Samsung_Moderator
I understand, but according to your model, this TV does not actually support 120hz. Motion smoothing... View Post |
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Hoping someone has answer to this.... I bought a 32" Frame TV a month ago, updated software to 2024 and subscribded to Art. I have Art... View Post
Samsung_Moderator
Thank you so much for reaching out! This forum is for the support of US products and customers. We d... View Post |
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Is there a way to hear audio from the TV speakers AND the soundbar at the same time ? I have 55" Class QN85C Samsung Neo QLED 4K Smart TV... View Post 
useryCA5A0jZKp
Yes, the speakers and soundbar can be used together in Q-Symphony mode.Prerequisites: The TV and sou... View Post |
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All,I've had a QN65Q80BAFXZA for a couple of years now. When I first set it up, it always wanted to connect to the Wi-Fi instead of the LAN... View Post
Samsung_Moderator
Hello @Members_fdO912J! Thank you for reaching out! If making sure that the Wi-Fi options is enabled... View Post |
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Good day, have just bought an QLed 55Q70D television. I was told before buying it that I can watch satellite & normal antenna... View Post
Samsung_Moderator
Hello! Thank you for reaching out! Unfortunately, Our TVs do not have the option to store both at th... View Post |
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Hello, Sadly, we just moved and somehow lost our One Connect Mini that goes with our Samsung UN49MU8000. What model of the One Connect Mini do... View Post
Samsung_Moderator
Hello! Thank you for reaching out! For parts inquiries please reach out to our parts department at 1... View Post |
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Need some help. Recently I bought a Samsung Qled 55" Q60d and I found the OS very different of the LG that I used to have. Anyway, I... View Post 
CichiniRPI
I'll mark this as solved, but just to avoid the annoying messages from Samsung. The fact that the TV... View Post |
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I have a qn75qn90capxpa, a 75" Neo QLED. Every time I change inputs, the TV turns off. Any ideas what is causing that, and how to fix it?... View Post |
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I have a vertical yellow discoloration covering about 1/4 to 1/3 of screen when in art mode. My frame is about 4-1/2 years old. Is there is a fix... View Post
Samsung_Moderator
This may be something that will require service as this is occurring on all sources now. Depending o... View Post |
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