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I'm recently buy the frame 55" and connected through smartthings app, but when i click on my The Frame device, it open the remoto only, so... View Post 
Samsung_Moderator
I see how frustrating this can be. I updated the link so you can reach out on our Smatthings communi... View Post |
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I have a Samsung QLED TV, model QN85Q70AAFXZA. I've had it for a few years and everything's worked fine. Now, with no other changes, the... View Post
Samsung_Moderator
Hey @DH23! Thank you for reaching out and welcome to the community! Here's a link with a few things ... View Post |
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I’ve been through the first thorough fifth rounds of poor Samsung customer support and a subcontractor technician visit. I’m hoping that someone... View Post 
asha_kanta_sharma
Try adjusting picture settings (mode, motion smoothing). Test with an external OTA tuner box to isol... View Post |
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Hello, I was installing the frame 43-inch TV with slim wall mount, when I was almost done and just needed to screw in C1 screws in TV, I found... View Post |
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Hello: I have a new 2024 model 65" frame tv. I have a Samsung sound bar and sub. We just got an AV cabinet to put all devices in - when the... View Post
asha_kanta_sharma
IR Extender: The easiest way to extend the IR signal into your cabinet without opening the door is a... View Post |
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Since the most recent update, using hands-free Alexa causes my TV to wake up but fail to return to sleep leaving the screen on. Could you advise on... View Post
Samsung_Moderator
Thank you so much for reaching out! This forum is for the support of US products and customers. We d... View Post |
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How can I connect my headphones? There is no plug like in the old tv. View Post
Samsung_Moderator
Hello! Thank you for reaching out! Please also know that not every pair of Bluetooth headphones can ... View Post |
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I am struggling to find a solution to a continual problem with the virtual keyboard on my qa75qn800bwxxy tv. changing the tv channel will randomly... View Post 
CalebDavis
I had the same problem every time we changed the channel it would pop up. I did a factory reset and ... View Post |
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My 85 inch QLED 8k Neo TV turned off and the One Connect box (BN96-56791A) started clicking. I unplugged everything and then reconnected everything... View Post
Samsung_Moderator
Hello @userIXkgXzw4Tq! Thank you for reaching out! I know how disappointing it can be with your TV d... View Post |
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Every time I turn on my Neo qled tv - which I use without any attachments- the sound coming out of the TV speakers is garbled. This started the... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I would recommend attempting the troubleshooting in the following... View Post |
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Helo, Unlike another poster who complained about having these buttons enabled and constantly pressing them by accident, I love them and never... View Post
Samsung_Moderator
Hello! Thank you for reaching out! Unfortunately, this is not possible. You can not reprogram the bu... View Post |
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I purchased an QN85. I hooked up my AV receiver as was previously hooked up to my Q75. I then adjusted the volume only to be shown my AV displays... View Post
Samsung_Moderator
Hello! Thank you for reaching out! Unfortunately, this is not possible to change. It may not have sh... View Post |
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If you've recently encountered image distortion issues while watching OTA (Over-the-Air) channels on your Samsung TV, despite it working fine... View Post 
Members_GKvUV69
Live in new england have similar issues would you recommend continuing to fight this or buy new Repa... View Post |
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I have a Samsung 85" Class QN90 series NEO QLED Smart TV. For the last couple weeks, Peacock, Sling and Hulu do not work. The menus will load,... View Post 
SamsungJustin
@Ryandomke If you've tried the troubleshooting in the accepted solution and in the solution listed h... View Post |
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I placed an order on March 2nd and cancelled it on March 3rd. My order status has been "Cancel Initiated" since. I've reached out to... View Post 
userom6Zd6xUHY
I cancelled it the day after I made the order. The status has been "Cancelled initiated" ever since.... View Post |
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I have a 2020 Samsung TV (UN65TU7000FXZA) running Software Version T-KTSU2AKUC-2601.1. Whenever we watch a video from any of our apps, every 30... View Post
Samsung_Moderator
Hello@pderdeyn! Thank you for reaching out! I would recommend trying an Ethernet cable to the TV fir... View Post |
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My tv seems like it's starting to struggle. It won't pull up the home menu when pressing the home button on remote OR in the app, but I can... View Post
Samsung_Moderator
That does sound kinda strange, this seems like it could have been a one off software glitch, but as ... View Post |
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TV QN55QN85CAG Soundbar HW-Q800C (connected with TV over Wi-Fi) TV OS: Samsung Tizen OS v2020 If I do any of the following things while... View Post 
joaomambelli
I will try that and test for a few days... But bear in mind that this is probably a software bug rel... View Post |
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I have QE75QN90A TV and now recently I have noticed that after I turn off TV and turn it on again, the Apps stop working. The way it seems they... View Post
Samsung_Moderator
Thank you so much for reaching out! This forum is for the support of US products and customers. We d... View Post |
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Solar remote will not move cursor to the left. Up, down and right are okay. View Post
Samsung_Moderator
Hello, Members_VwVtR3M. Welcome to the Samsung Community! We know how frustrating it can be for your... View Post |
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Love our new Feame TV, but cannot find a way to access the cable channel guide. The “Guide” icon only goes to Spectrum TV Plus, and is not... View Post
Samsung_Moderator
Hello, PM2Frame. Welcome to the Samsung Community! We know how frustrating it can be not being able ... View Post |
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Hi there, trying to get a replacement for the Frame 2021 75”. I’m wondering if these two are interchangeable. The BN96-51295M is... View Post
communityfan
Thanks. Samsungparts online shows that it’s out of production. I wish I had bought it sooner when th... View Post |
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I have a Samsung series 6 tv and it’s stuck on step 3. I’ve done everything and nothing is working. Can someone please help fix the problem? View Post
Samsung_Moderator
Unfortunately, if these troubleshooting steps didn't work, I would recommend reaching out to our sup... View Post |
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