Internet connection not working on tv

[JoJoJim1]

Cannot connect to our internet.  it will not allow me to enter our 12 digit password stops at 11 digits

[LongHiker · Accepted solution]

@JoJoJim1 Do you have the correct type of encryption selected? 

[JoJoJim1]

I have no idea how do you select that?

[LongHiker]

@JoJoJim1 It should be in the same menu where you are entering the password.