The connection had been fine between the Frame TV (pro series) after set up. It worked for a month. Then suddenly I noticed the sound bar that had been connected to it stopped working. Upon further troubleshooting we discovered that One Connect box was disconnected. Tried as we might, the wireless one connect would not reconnect. Did the unplugging and replugging, resetting with long hold of the reset/pair button, held for three seconds of the button to pair, when unpaired it. The TV can see/find the one connect, but won’t pair to it. please help. Thank you.
Hi @alisonyew, welcome to the Samsung Community! Thanks so much for reaching out. Could you share the full model number of your TV when you get a chance? That’ll help us make sure we’re giving you the most accurate support possible. Looking forward to hearing back from you!
I recieved my 75” Frame Pro yesterday and I’m already having serious issues with the Wireless One Connect Box. Despite placing it directly below the TV (less than 1 cm away, with no obstacles), every few minutes I get the error message “Wireless One Connect Box Disconnected.”
At first, I tried moving the box around, but realistically there’s no way to position it any closer—unless I tape it to the TV’s back panel. The curious thing is that during setup, the TV actually identifies my Wireless One Connect Box but never manages to connect to it. This is incredibly frustrating, as I can’t watch any HDMI-connected content at all.
I’ve already:
Reset the TV to factory settings
Pressed the reset button on the box several times
Removed all Wi-Fi extenders and other possible sources of interference
Yet the issue keeps happening. The TV has barely been used for four hours, and this problem is extremely disappointing.
Could someone from Samsung support please advise on a possible fix or replacement?
I have the same issue. I’ve tried having it repaired but 2 people came out already and they can’t fix the issue. I feel like Samsung is giving me the run around.
