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Original topic:

Samsung TV plus not staying connected

(Topic created: 08-29-2025 04:27 PM)
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userTQ1LJ6nyaz
Asteroid
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QLED and The Frame TVs
My tv is about 4 years old, so fairly new. I never had any trouble until I moved to Charlotte and got AT&T high-speed internet. Samsung TV won't stay connected, although tv through other internet connections, like Roku, stays connected. My phone and laptop stay connected. I've tried to go to settings on my tv remote and deleted the network settings and re-set up the connection, but Samsung TV still loses the signal, sometimes so often that I can't even watch it. Anyone have any fixes for this? I've tried everything 

1 Solution


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CEParsons
Black Hole
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QLED and The Frame TVs
Have you attempted a factory reset? If that doesn't help, it's possible some internal component was damaged in the move.

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4 Replies
Solution
CEParsons
Black Hole
Options
QLED and The Frame TVs
Have you attempted a factory reset? If that doesn't help, it's possible some internal component was damaged in the move.
userTQ1LJ6nyaz
Asteroid
Options
QLED and The Frame TVs
I have tried the factory reset. That was the first thing AT&T had me try. I hate to think my TV is ruined !!! I was hoping there was a fix.
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CEParsons
Black Hole
Options
QLED and The Frame TVs
Samsung service centers will work on TVs, if repair is something you are interested in.
https://www.samsung.com/us/support/service/locations/

Otherwise, If third party streamers are still working, that's probably your best bet for the time being.
userTQ1LJ6nyaz
Asteroid
Options
QLED and The Frame TVs
Thank you