Original topic:

Replacement One Connect Box For My Frame TV

(Topic created: 3 weeks ago)
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SamsungFrameSBM
Asteroid
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QLED and The Frame TVs

I have a Model UN65LS03NAFXZA 65 Frame TV which comes with a part number BN96-46074H One Connect Box.

I need to replace my OneConnect box because it has connectivity issues. When first turned on, it constantly reboots and/or drops the wired or wireless (1Gb) internet connection.

According to your Samsung parts site, the replacement is a BN96-46074H PCB P Assembly OCB. But the site says it's "sold out" and parts support team says it is discontinued.

I was advised by Samsung Parts to try places like eBay for a refurbished or secondhand part. I tried several sites but the part isn't available. 

Is there another model OCB that can be used as a replacement?

Is this really the way Samsung supports it's customers?

 
 
 
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6 Replies
GaryB82
Galactic Samsung Care Ambassador
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QLED and The Frame TVs

I'm sorry to hear about the issues you're experiencing. It appears the UN65LS03NAFXZA is a 2022 model, and replacement parts are becoming scarce, as suggested by the parts team. You might consider checking eBay for a used or refurbished part, or exploring local repair centers to see if they can fix the existing One Connect box.



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tomsframe
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QLED and The Frame TVs
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SamsungFrameSBM
Asteroid
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QLED and The Frame TVs
👏 Strange that all of a sudden they're available on several sites today. Previous searches, chat gpt, eBay all came up empty.
User error perhaps? 🤔
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tomsframe
Nebula
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QLED and The Frame TVs

Yeah dunno; ebay is especially a **bleep** shoot.

Good luck w/replacement.

BTW I have a 65 almost identical to yins except for one zero in the model#. Mine's a 2017 iirc. Samsung does NOT make it easy to find info and sort through the differences between these things.

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SamsungFrameSBM
Asteroid
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QLED and The Frame TVs
Mine's a 2018 Model I purchased in 2019. I bought the OCB from the site you linked after another site turned out to be Chinese and a website rating agency gave it a bad score.
Also turns out that my TV issues mysteriously stopped after I made the purchase. Coincidence???
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tomsframe
Nebula
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QLED and The Frame TVs

>my TV issues mysteriously stopped after I made the purchase.

Some corollary of Murphy's Laws no doubt. 😝

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