All three apps will open and I can brows. However, as soon as I hit play a spinning circle appears for about 2 seconds, than the screen goes black. I can connect a Roku to this TV and stream anything I want without a problem.
I've tried absolutely everything to troubleshoot the problem. Cold boot, warm boot, completely resetting Samsung Hub, router restart. I've tried using wired connection, wireless connection, hot spot on my phone. Nothing works.
What's troubling to me is that my brother has the same TV only his is 85". His apps work fine. However, he's running a different Software version than mine.
I've called Samsung and walked through the troubleshooting. They point the finger at the apps. I've called the app companies. They point the finger at Samsung.
Can someone at Samsung please provide some real solutions?
I'm not calling support. I refuse to talk to some poor tech support person who is following a script provided by a company that will not acknowledge the software is the issue.
I am having the same issue with the Hulu and Sling Tv Apps. I also have an issue with the eARC not functioning correctly. No matter what the source audio is whether from an OTA broadcast or from one of the Tv's resident streaming Apps all audio over HDMI to my receiver is converted to PCM.
Since my qn95c got updates to version 2020 back in November. I can not play anything on Disney+, hulu, paramount +, peacock, or cruncyroll since. $1500 useless tv on my wall
I am having a similar issue on all my samsung tv. Can't use hulu disney or YouTube. Only netflix works and samsung tv plus. Done everything including factory reset. Have 3 samsung tvs! All do the same thing
Hello, Arsh929. Welcome to the Samsung Community! We know how frustrating it can be when apps aren't working correctly. Here are some further troubleshooting steps you can try.
Clear App Cache: Access Device Care: Go to Settings > Support > Device Care. Manage Storage: Select "Manage Storage". Choose App: Select the app you want to clear the cache for, then select "View Details". Clear Cache: Select "Clear Cache". Uninstall and Reinstall Apps: Delete App: Go to Settings > Apps > select the app and choose "Delete". Reinstall App: Reinstall the app from the Samsung Apps store. Reset Smart Hub: Access Device Care: Go to Settings > All Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub. Confirm Reset: Follow the on-screen instructions to reset the Smart Hub. Note: Resetting the Smart Hub will log you out of all apps and your Samsung Account, and remove all non-preinstalled apps. Check for App Updates: Check for Updates: Ensure the apps are up-to-date by checking for updates in the Samsung Apps store.
If all of that troubleshooting doesn't help get the apps working, I suggest seeing if you can move your router closer to the TV. It sounds like a network issue. In the event you've done this and that doesn't work, the TV will require service. to have the main board replaced. If you've recently bought the TV, check your retailer for a possible exchange; if you're outside the retailer return/exchange window, please send a private message to any of the mods with your TV's model code and serial number along with a brief description of your issues. If you are outside of your warranty, you can use the following link to locate a service center near you: https://www.samsung.com/us/support/service/locations/
