All three apps will open and I can brows. However, as soon as I hit play a spinning circle appears for about 2 seconds, than the screen goes black. I can connect a Roku to this TV and stream anything I want without a problem.
I've tried absolutely everything to troubleshoot the problem. Cold boot, warm boot, completely resetting Samsung Hub, router restart. I've tried using wired connection, wireless connection, hot spot on my phone. Nothing works.
What's troubling to me is that my brother has the same TV only his is 85". His apps work fine. However, he's running a different Software version than mine.
I've called Samsung and walked through the troubleshooting. They point the finger at the apps. I've called the app companies. They point the finger at Samsung.
Can someone at Samsung please provide some real solutions?
Has there been any updated on this issue. I've seen many posts about it so I know it is impacting many users.
I have not been able to use Hulu, Disney+ or Peacock since the new OneUI update. However, I noticed there was an update a few days ago but still no luck. Was wondering if anyone got it to work since.
Like everyone else I've tried everything: -uninstalled/reinstalled the apps. -Reset network settings. -Tried different networks (hotspot and home wifi). -Tried Ethernet connection. -Cleared the cache and data more times than I care to admit. -Reset the smarthub multiple times....which then requires you to setup every app again which is painful for us cord cutters. -Chatted with tech support from Samsung and Disney. Disney said it's not them. Samsung had me do the steps above (which is their only suggestion). In addition, they always act surprised that there's an issue and told me nobody else seems to have the problem. Based on these threads, that's a clear lie.
The only thing I haven't done is a factory reset and I would hate to go through that if it won't fix the issue. I've seen in other threads that people are blaming DRM issues, but Samsung does not seem to have an official answer.
I have been a loyal Samsung user for so long and this is quite disappointing. It would be great if they would admit there is a problem and let us know when we can expect a solution.
Don't bother with a full hard reset, it won't resolve the issue. I just spent close to an hour with a Samsung Support Rep who remotely connected into my tv and followed all the troubleshooting steps you and others have described (I also did them) including a hard reset. At the end of it all, she acknowledged that it is a software problem, that other owners are also experiencing the issue, but despite the fact that this began after a Samsung update she stated that it is likely these apps (Sling, Paramount+, Freevee, Peacock, Disney+, et al) who will need to provide updates rather than Samsung providing an update solution. I must say that I've been loving the TV up to now but this situation does put a dent in the armor. I hope we all see a solution to this soon.
I have an Amazon firestick so I guess I'll have to use that until a solution is found.
Spoke with Disney + (and Hulu) rep on the phone for over an hour yesterday. They walked me through all the usual troubleshooting stuff. This was probably the 4th time I've gone through all the steps.
In the end they said "that's odd, never seen this before". They are pushing my issue up the ladder to the IT department. I was told that I'll have some new information within a week. I will share if / when I get a response.
One thing is for sure.... I wish I'd spent my $2K on a Vizio or LG. I'm not buying Samsung again.
