Apps Open But Wont Stream

[AndrewPaul]

Model Code: QN75QN90CAFXZA

Software Version: T-PTMCAKUC-0080-2011.0, E0371410, BT-S

Purchased Nov 2023

I'm having issues with three apps.  

Disney+

Hulu

Peacock

All three apps will open and I can brows.  However, as soon as I hit play a spinning circle appears for about 2 seconds, than the screen goes black.  I can connect a Roku to this TV and stream anything I want without a problem.  

I've tried absolutely everything to troubleshoot the problem.  Cold boot, warm boot, completely resetting Samsung Hub, router restart.  I've tried using wired connection, wireless connection, hot spot on my phone.  Nothing works.  

What's troubling to me is that my brother has the same TV only his is 85".  His apps work fine.  However, he's running a different Software version than mine.  

I've called Samsung and walked through the troubleshooting.  They point the finger at the apps.  I've called the app companies.  They point the finger at Samsung.

Can someone at Samsung please provide some real solutions?

[MrGhoul]

Some of these apps started to not work a couple of weeks back. My apps were fine until a recent software update. My friend has a Samsung tv, and it's the same apps not working on his also.

[AndrewPaul]

My troubles started around early November.  I would love to know if this was software update related.  

[MrGhoul]

I had contacted some of the apps, and peacock particularly related the issue as being a software bug. I'm thinking maybe software cause only a few apps are doing this Disney +, peacock and hulu. Many users are experiencing this problem with the same apps.

[CoolZilla]

Same here. You are correct. 

[Dan2023]

Have you tried deleting the app, then reinstalling it?

[AndrewPaul]

I've deleted the apps, and reinstalled.  Same results.  I've tried completely resetting the Samsung App Hub.  Twice actually.  This action completely removes the apps.  I than re-downloaded the apps and installed.  Nothing changed.   

[Robin621k]

Streaming devices are better for Streaming. The Streaming companies are to slow in updating their apps for Samsung TVs, same with LG.
I use Google TV so much better!

[SMASNUG100]

This happened to me on Tubi. Black screen and sometimes it would fail. You have to register a DivX VOD code. It's in settings somewhere DVD you need a USB drive but that fixed it for me

[KiwiBird97]

Here are the details from my Smart Monitor to try to test the cases.

PRODUCT INFO
• Model: Smart Monitor M80C (2023)
• Software Version: 8.0.2041.7 (Tizen 8.0)
• Date of Purchase: 12/20/2023

TEST RESULTS
• Disney+: Passed with no issues
• Hulu: Passed with no issues
• Peacock: Passed with no issues

SUGGESTED ACTIONS
I did not have the same issue as you did. If you are unable to play content, try the following:
1. Try updating your TV to the latest version (it is currently 8.0.2020.2 for the QN90C series). After updating to the latest version, try running the apps again.
2. Try clearing the cache (Settings > All Settings > Support > Device Care > Manage Storage > the misbehaving app(s) > Clear Cache) and restarting them.
3. If the problem persists, try reinstalling the affected apps. You can do so from Home > Apps > App Settings (all the way at the bottom) > the app to be reinstalled > Reinstall.
4. No dice? You may need to reset the Smart Hub (Settings > All Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub). If you do so, you may need to reconfigure your apps again.

Let me know if you are still having trouble.