I bought the new 85-inch QN90C just 5 days ago, and now both Disney+ and Hulu will not play shows. The menu content is fine; you can scroll and select videos and even click Play. But the screen goes blank, and after a couple of minutes, an error appears. I have installed the latest Samsung software version: T-PTMCAKUC-1310.3, E0301500,BT-S and I have reinstalled both apps (they are built-in, so you can't delete them). I have power cycled, reset the TV 3 times, reset the Samsung Hub 2 times, and unplugged it 3 times, and it still does not work.
All other apps (Netflix, Amazon Prime, Paramount+, Youtube, and Max) work fine on the QN90C.
Both Disney+ and Hulu work flawlessly on my Samsung Galaxy 22, Samsung Q60R TV, and my PC - the problem is only on this TV.
I get the following errors:
Hulu Error Code: P-DEV320
Unique Error ID: player-2-32191c7c
Disney+: no error code, just a message that something is wrong.
I am having the same issue with the Hulu and Sling Tv Apps. I also have an issue with the eARC not functioning correctly. No matter what the source audio is whether from an OTA broadcast or from one of the Tv's resident streaming Apps all audio over HDMI to my receiver is converted to PCM.
Since my qn95c got updates to version 2020 back in November. I can not play anything on Disney+, hulu, paramount +, peacock, or cruncyroll since. $1500 useless tv on my wall
I am having a similar issue on all my samsung tv. Can't use hulu disney or YouTube. Only netflix works and samsung tv plus. Done everything including factory reset. Have 3 samsung tvs! All do the same thing
Hello, Arsh929. Welcome to the Samsung Community! We know how frustrating it can be when apps aren't working correctly. Here are some further troubleshooting steps you can try.
Clear App Cache: Access Device Care: Go to Settings > Support > Device Care. Manage Storage: Select "Manage Storage". Choose App: Select the app you want to clear the cache for, then select "View Details". Clear Cache: Select "Clear Cache". Uninstall and Reinstall Apps: Delete App: Go to Settings > Apps > select the app and choose "Delete". Reinstall App: Reinstall the app from the Samsung Apps store. Reset Smart Hub: Access Device Care: Go to Settings > All Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub. Confirm Reset: Follow the on-screen instructions to reset the Smart Hub. Note: Resetting the Smart Hub will log you out of all apps and your Samsung Account, and remove all non-preinstalled apps. Check for App Updates: Check for Updates: Ensure the apps are up-to-date by checking for updates in the Samsung Apps store.
If all of that troubleshooting doesn't help get the apps working, I suggest seeing if you can move your router closer to the TV. It sounds like a network issue. In the event you've done this and that doesn't work, the TV will require service. to have the main board replaced. If you've recently bought the TV, check your retailer for a possible exchange; if you're outside the retailer return/exchange window, please send a private message to any of the mods with your TV's model code and serial number along with a brief description of your issues. If you are outside of your warranty, you can use the following link to locate a service center near you: https://www.samsung.com/us/support/service/locations/
