Original topic:

App trouble....still

(Topic created: 10-31-2025 12:19 PM)
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bludrive
Asteroid
Options
QLED and The Frame TVs
Does anyone else still have trouble loading the usual hulu. Disney, Paramount etc... has there been a fix?
8 Replies
Robin621k
Honored Contributor
Options
QLED and The Frame TVs

The best fix IMHO is to get a streaming device. I recommend Google TV, either the one from Google or the Walmart branded ONN Google TV Pro. The benefits of either of these devices are the built in speakers for hands free controls.

It has been my experience with Smart TV's that apps don't get updated as frequently as a streaming device does.

bludrive
Asteroid
Options
QLED and The Frame TVs
I realize adding streaming service was an option. Just odd tht some apps work some dont. This has been a problem for almost a yr
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LongHiker
Galactic Samsung Care Ambassador
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QLED and The Frame TVs
No trouble here. Have multiple Samsung TVs and no issue with any of them.
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bludrive
Asteroid
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QLED and The Frame TVs

From what I have read its possibly a software issue

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Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame TVs

Hello bludrive, we are sorry to hear you're still having concerns regarding certain streaming apps and recommend for you to check the apps/Smart Hub/TV itself, to ensure they are all updated. Please also clear app cache, check internet connection, and/or uninstall/reinstall the problem apps. The final option as a resolution would be to reset the Smart Hub. 

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bludrive
Asteroid
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QLED and The Frame TVs
All the textbook advice you are giving has been done multiple times. Still doesnt work.
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Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame TVs

Thank you so much for that update and information bludrive. We recommend reaching out to the app developers if it is only certain apps you're experiencing this concern with, i.e. Disney support for Hulu and Disney+, you can Telephone Disney+ Technical Support via the following number: 888-905-7888 (US) etc.

You also have the option of having the TV serviced due to the general troubleshooting being unsuccessful, and you can proceed with that route using the service repair link https://www.samsung.com/us/support/service/ or Private Message any moderator by selecting and clicking on the chat option with your full model and serial number. 

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bludrive
Asteroid
Options
QLED and The Frame TVs
The apps work just fine on other TV using Roku
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