Did a factory reset because the tv menu was not responding. TV is now stuck on Step 3 and unable to clear/ go back, or reset again. Prior post says there is a solution but its just a setup video. Cannot get into menu to do a reset. Turning tv off and unplugging if for multiple minutes and turning it back on just brings up step 3 again.
You should try and access the factory maintenance menus where there is another factory reset. This worked for me after my QLED TV was hung at Step 3. Assuming you can still turn the power off to put the TV into standby mode (I could) and have access to a Samsung remote with number buttons, you should try the the approach described here.
