TV reset and stuck on step 3 of setup

[dgzr282]

Did a factory reset because the tv menu was not responding.  TV is now stuck on Step 3 and unable to clear/ go back, or reset again.  Prior post says there is a solution but its just a setup video.  Cannot get into menu to do a reset.  Turning tv off and unplugging if for multiple minutes and turning it back on just brings up step 3 again.  

[meself]

I would contact Samsung care

[beyagamer]

I agree

[beyagamer]

👏

[usna1970]

I was having the same problem.  My remote wasn't acting right, so I did a factory reset.  I then got stuck at step 3 of the setup.  I was using smartthings app on my phone to attempt the setup.  I ultimately ended up reconnecting my phone's bluetooth to my tv to get past the step 3 issue.

[usna1970]

Hello,

I was able to fix this.  I disconnected the bluetooth connection my phone previously had to to my TV.  When I reconnected my phone bluetooth to my tv, it progressed with the setup. 

[idontcare101]

That sucks. Tells me the program for this application is garbage and will never work