Hulu app not working, Hulu says it’s a Samsung software issue error DEV302 TS207

[Davy6]

This TV has a software issue. I had a Samsung tech come out reboot the entire TV and the software was stuck on 2020. We found the update to 2024 and the error code still Persist. I called Hulu. explained the issue And they are adamant that this is a Samsung software issue. On this device, the Hulu app cannot be uninstalled and then reinstalled it also cannot clear the cache. 

[Robin621k]

I always recommend to use a streaming device, especially a Google TV device. Apps are regularly updated by the apps developers.

Walmart makes an amazing Google TV that is very reasonable priced. The added benifit,benefit, it has a built in speaker that will give you hands free voice control.

This is the device I recommend!

https://www.walmart.com/ip/onn-Google-TV-4K-Pro-Streaming-Device-New-2024-4K-UHD-resolution-Dolby-Vi...

[CEParsons]

Samsung has chosen to base their TV OS on Tizen rather than Android, and so proprietary software means devs must develop specifically for Tizen. The smaller user base often means Samsung TVs are lower priority for development.

As Robin said, Google TV development is higher priority and devices receive regular app updates, often getting new features first. And honestly, it's just hard to beat as far as an intuitive TV experience.

[3MNMs6931]

Mine works great

[Samsung_Moderator]

Hello Davy6,

Thank you for reaching out regarding this concern. I understand you've spoken with Hulu support as well as being previously serviced by a technician, however with our community being peer-to-peer support, users will not be able to address your inquiry. We encourage you to contact our phone support at 1-800-726-7864 to speak with our remote management team or possibly have the technician come back out.