Recently (2 months ago aprox) I started noticing my 2 TVs are going offline every time we turned it off and keeps in that way on ST until we turned back on. It does not goes offline immediately after turned off, time varies.
This started happening after recent firmware update on those 2, specifically 2700 version.
Specific Models affected are: UN32T4300APXPA with firmware T-KTS2UABC-2700.6 and UN55TU8000PXPA with firmware T-NKLUABC-2700.6, BT -S
I have another TV that is working just fine and does not present above issue and its connected via Wi-Fi. The TV is an UN43AU7090PXPA with firmware T-KSU2EUABC-2220.9
Troubleshoot done:
+Happened on Wi-Fi and LAN.
+Tried resetting Network config several times and same issue
+Removed TVs from ST and re-added them. Issue still happening
+Performed a Smart Hub reset on one of them and even after that still happening
+Power on with mobile checkbox has been always enabled on both TVs
+Google DNS Servers are hardcoded on my routers hence pass the info to devices
+At some point those TVs were failing on the ISP Blocking test portion on the Device Care Smart Hub Connection Test, but recently started passing all the test with no issues.
So this makes me think there is something wrong with this particular firmware and wanted to know if everyone out there with same models and firmware is facing the same issue and someone from Smart things can help as well?
