Kitchen and Family Hub

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Dangerous Defect – Samsung Oven Glass (Model NX60A6311SS) Exploded After Light Use

Posted by 05-03-2025 02:36 PM in Kitchen and Family Hub

I purchased the Samsung gas oven Model NX60A6311SS about a year ago and have only used the oven a handful of times. Despite the light use, the oven... View Post

05-04-2025 09:35 AM

Oh no, I hope everyone is okay! I apologize that this has happened. I have updated the Ticket. I wou... View Post

DW80K7050US dish washer plastic basket is disintegrating

Posted by 04-29-2025 11:05 PM in Kitchen and Family Hub

This is a serious health issue. The decomposed plastic powder from basket may stick to dining containers. They stick on my finger when touch the... View Post

05-02-2025 01:14 PM

Hi there! We've sent you a private message regarding this. Please make sure when responding to it th... View Post

Ice maker dispensing plastic shavings off the ice maker liner

Posted by 04-12-2025 08:22 PM in Kitchen and Family Hub

This French door fridge has been a nightmare. SRF653CDLS Twice I’ve had it repaired now it needs repairing again plus I’ve discovered plastic... View Post

04-30-2025 09:03 AM

Hello! I wanted to reach out again. Please feel free to send me a private message with the informati... View Post

Problem with display on gas range

Posted by 04-29-2025 08:35 AM in Kitchen and Family Hub

Gas range model NX58F5700ws. The touch display does not illuminate. Oven functions cannot be read. Does it light up or not? I just moved in to this... View Post

04-29-2025 10:21 AM

Hello! Thank you for reaching out! I would recommend trying a power cycle on the range by either unp... View Post

Black mold in Autofill pitcher of Samsung Refrigerator

Posted by 02-12-2025 05:00 AM in Kitchen and Family Hub

Hello We found black mold in the pitcher's cover and decided to throw it out. However my main concern is the spread of the mold elsewhere... View Post

04-28-2025 03:16 AM

I don't know about you, but I've seen many articles about bottles in general and rubber seals. That ... View Post

RF260BEAESR/AA ice maker failed; do you sell replacement

Posted by 04-27-2025 06:12 PM in Kitchen and Family Hub

My ice maker was jammed, and there was a lot of ice build up and the unit is cracked. Do you sell a replacement or is there a 10 year warranty for ... View Post

04-27-2025 07:31 PM

It looks like this is the part your looking for linked below I would also suggest contacting Support... View Post

Left Door will not remian open - Bespoke 4-Door French Door Refrigerator with Beverage Center (RF23BB8600QLAA)

Posted by 04-19-2025 11:18 PM in Kitchen and Family Hub

Historically, when the refrigerator doors are moved to the open position, they will remain open until I manually close them. Recently, the left... View Post

04-21-2025 02:51 PM

Hello! Thank you for reaching out! This issue would be due to it not being level, or possibly wind p... View Post

Ice falling out of the back of the ice bin when scooping.

Posted by 02-20-2025 10:16 AM in Kitchen and Family Hub

Has anyone figured out a way to keep ice from getting pushed out of the back of the ice bin when scooping with the tray pulled forward on the... View Post

04-20-2025 07:51 PM

Had the same issue with my 4 door bespoke. Got these on Amazon and fixed my issue! https://www.amazo... View Post

Disappointing Refrigerator repair with care plus

Posted by 04-14-2025 10:40 AM in Kitchen and Family Hub

I have Samsung Care plus , extended warranty. I bought 4 door Flex with family hub refrigerator. My refrigerator was out of order 25 days ago,... View Post

04-15-2025 02:48 PM

Hello! Thank you for reaching out! I see how this can be frustrating, with not being able to get thi... View Post

After Factory resetting my Family Hub The Screen Not Showing up

Posted by 12-07-2024 02:27 AM in Kitchen and Family Hub

I factory reset on Samsung family hub refrigerator. Refrigerator restart, the screen is not showing View Post

04-15-2025 01:19 PM

Hello! Thank you for reaching out! That's strange that the screen is not showing up after the reset.... View Post

NSI6DG9500MTAA oven light not working when door open

Posted by 04-11-2025 11:02 PM in Kitchen and Family Hub

The manual says it comes on when the oven door is opened. I find that to be true only when the oven is on and after it has been turned off and I... View Post

04-15-2025 12:11 PM

Hello! Thank you for reaching out! I would recommend making sure the setting is on. Please go to pag... View Post

Freezer Handle Replacement

Posted by 04-11-2025 04:54 PM in Kitchen and Family Hub

We have the three-door refrigerator RF260BEAESG/AA. The freezer door handle broke off. I have tried working with the 3rd party parts site, found... View Post

04-14-2025 01:22 PM

Thats good to hear you were able to find the parts View Post

Bespoke Jet Vacuum Battery Charger

Posted by 04-06-2025 12:18 PM in Kitchen and Family Hub

We purchased a Bespoke Jet (non-AI) vacuum on 3/29/2024. Since we are only in this location for 6 months per year, the vacuum has hardly been... View Post

04-07-2025 12:16 PM

Hello@GM73! Thank you for reaching out! I know that this can be frustrating with your Jetstick not c... View Post

Family Hub Display Black Screen

Posted by 04-05-2025 07:49 PM in Kitchen and Family Hub

I've had a frustrating issue where after performing a factory reset on the screen, I'm left with a black blank screen that responds to... View Post

04-07-2025 10:34 AM

Hello @Koyomi! Thank you for reaching out! I see how this can be frustrating with ytoiur family hub ... View Post

Needs to be recalled Samsung Gas oven

Posted by 04-03-2025 06:49 PM in Kitchen and Family Hub

We have a Samsung Gas oven, model nx60a6511ss/aa, purchased April 2023. Just after the 1 year warranty, started noticing only the broil &... View Post

04-04-2025 03:16 PM

Hello and Welcome to our Samsung Community. We do not have any recalls regarding the gas range and r... View Post

Water Dispense Won't Stop Running

Posted by 04-01-2025 05:42 PM in Kitchen and Family Hub

I have a Samsung 3-door French door refrigerator (RF28HFEDBSR/AA), about 8 years old. Twice in the past week, when I try to get a glass of water,... View Post

04-02-2025 11:32 AM

Call a service tech or 8yr old refrigerator time to buy a new one. Cheers 3Fees View Post

Oven stuck on

Posted by 03-30-2025 02:44 AM in Kitchen and Family Hub

I have a dual microwave oven, model number nq70m7770ds. After using the oven yesterday, a few hours later I realised that the house was extremely... View Post

03-30-2025 08:19 AM

Hey dannytrigo, while I'd like to welcome you to the community, I wish it was under better circumsta... View Post

Samsumg jet bot+ Sync With Smart Things

Posted by 03-25-2025 07:25 PM in Kitchen and Family Hub

Hi, I have a question. I bought a vacuum cleaner, but it doesn't sync with Smart Thing, and it doesn't do anything with the buttons on the... View Post

03-26-2025 03:46 PM

Hello and thank you for reaching out to the Samsung Community with your question. To start, we advis... View Post

Windfree 3.0 mini-how to run in auto mode with AI disabled

Posted by 03-24-2025 11:29 AM in Kitchen and Family Hub

For the love of God, is there a way to turn off AI mode when I have heat or cool on in auto mode. I'll set it for a comfortable temperature,... View Post

03-25-2025 08:52 AM

Hello jr14, Welcome to our Samsung Community. We definitely understand your frustration and concern ... View Post

AutoFill Water Pitch flashing Yes and No and it's not filling pitcher

Posted by 03-24-2025 12:19 PM in Kitchen and Family Hub

Filled pitcher this morning 3/4 of the way and will not dispense water. The settings are flashing Yes and No and if I try to select Yes or No it... View Post

03-24-2025 04:56 PM

Hello@WatsOn2000! Thank you for reaching out! I would recommend trying the information in the follow... View Post

Samsung Trash can? 🤔

Posted by 03-24-2025 12:01 PM in Kitchen and Family Hub

Dear Samsung, I was thinking 🤔, and I would love to see you come out with a Samsung electric smart things trash can. (Something that... View Post

Smart View doesn't list devices on Family Hub

Posted by 03-14-2025 01:10 PM in Kitchen and Family Hub

Hi, I have an issue with the fridge and seems related with a recent update. Smart View application is not listing any device when trying to... View Post

03-14-2025 05:05 PM

Thanks for reaching out. Support for US products is the focus of this forum. As your device is a non... View Post

Samsung fridge RF32CG54 wifi

Posted by 03-06-2025 11:38 AM in Kitchen and Family Hub

I have read the instruction manual so many times now and I still can't figure it out. Is there a way to turn the wi-fi off on my fridge? View Post

03-14-2025 02:39 PM

Great insight, JBTechfanatic! You’ve summed up the answer perfectly. 👍 If you need any further assi... View Post

Missing item, not working promotion code for replacement, not working e-certificate - reference number (114858723)

Posted by 03-14-2025 11:24 AM in Kitchen and Family Hub

Who do I need to contact to get my issue fixed? Nothing has been resolved regarding my order and promotion codes. View Post

03-14-2025 11:29 AM

You would need to contact the e commerce department for help with promo codes and e - certificate ht... View Post

SAMSUNG refrigerator freezer reading 0 but not freezing

Posted by 02-27-2025 10:17 AM in Kitchen and Family Hub

BrandAge: Less than 1 yearModel Number: RF28HMEDBSR/AA-00Brand: SamsungAge: More than 10 yearsI thought my freezer compartment had an evaporator... View Post

03-14-2025 10:05 AM

It sounds like a bad temperature thermostat in the freezer. easy to change and not very expensive if... View Post

Slow Drip from Water Dispenser

Posted by 03-12-2025 01:09 PM in Kitchen and Family Hub

We recently had a new RO system installed. After it was installed the water dispenser in our Samsung Refrigerator has a very slow drip. It's... View Post

03-12-2025 05:13 PM

Hello! Thank you for reaching out! If the installer could not fix the issue, the only other solution... View Post

French door Refrigerator leaking

Posted by 03-10-2025 05:34 PM in Kitchen and Family Hub

Hi My rf29a9771sr refrigerator is leaking, there is water and icicles under the deli drawer, we then replaced the water filter with... View Post

03-11-2025 09:04 AM

Hello@userDoyaXZIwcB! Thank you for reaching out! If it's still leaking after replacing the water fi... View Post

Exploding Oven Door on NE59R4321SS

Posted by 03-06-2025 02:34 PM in Kitchen and Family Hub

The outer glass door on my oven shattered, the oven was not in use. This appears to be an issue others have faced and does not seem to be covered... View Post

03-06-2025 03:45 PM

Oh no! I hope everyone is alright! Please either call in directly at 1 (800) 726-7864 or send any of... View Post

Samsung Microwave MC17T8000CS Stopped Working

Posted by 02-21-2025 06:29 AM in Kitchen and Family Hub

This microwave stopped working after 1 year and 1 day. So now that it's out of warranty it needs to be replaced. Will never buy another... View Post

02-28-2025 03:48 PM

At this point, I recommend having the microwave serviced. The following are service options availabl... View Post

3 Door Fridge Broken NO Help from Samsung

Posted by 02-24-2025 02:56 PM in Kitchen and Family Hub

My fridge has been broken for a week. I paid for a local technician to fix it because the 3rd party technician that Samsung wanted to send out... View Post