Original topic:

Dual oven electric range NE63T8751SG motherboard keeps failing.

(Topic created: 06-09-2025 02:54 PM)
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fedcrom
Constellation
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Kitchen and Family Hub

Range has been in use since 2022, the first motherboard was replaced shortly after one year mark. The range didn't recognize the position of the door lock. Now, in 2025, the lower oven shows a high temperature even when it's off, and the fan in the back keeps running. Also get a C-21 alarm totally locking out the unit. I've replaced the temperature probes and the problem still exists. Pretty sure it's the motherboard again. 

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GaryB82
Galactic Samsung Care Ambassador
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Kitchen and Family Hub

You would need to contact Support to get help with this issue and have a tech come out to see what could be causing the issue your having. 

https://www.samsung.com/us/support/contact/

1 (800) 726-7864



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