Every time I connect my iPhone/MacBook Pro via to the soundbar HW-Q990B via Bluetooth or AirPlay, it plays for a minute or two and then audio pauses.
On my iPhone, it shows that my Bluetooth is still connected to the soundbar, but when clicking the resume/play button on Spotify/YouTube/etc, it plays the audio on my iPhone, not the soundbar.
Similar issue when trying to AirPlay with iPhone, Bluetooth & AirPlay on macbook.
Setup:
- HW-Q990B (Soundbar, subwoofer, 2 rear speakers)
- Sony XR A80J connected via HDMI eARC (works perfectly fine)
I've tried:
- Factory reset
- Update firmware to latest via iOS SmartThings app (firmware version: HW-Q990BWWB-1008.2)
This isn't an issue with my iPhone/MacBook Pro because:
- No problem connecting to other devices via BlueTooth/AirPlay from even further distances (e.g. Sony headphones, UE portable Boom speaker, Sony tv, PC)
If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis, please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
