My brand new Samsung Q930F makes a popping noise every now and then, but only via bluetooth. When I connnect it to my TV via bluetooth there are also sometimes very short interruptions. I have been using it for a few weeks and two times the soundbar was disconnected completey from bluetooth
The popping only occurs on SSC, no problems on SBC.
Try and leave it on SBC only it should work just as good! If it keeps happening then you might need to sack it and or get a update or a new one all together! I've never heard of that problem before...very strange! ๐ฎ
we are sorry to hear about the concerns you're reporting with your new soundbar. A buzzing, crackling, or humming noise could be caused by electrical feedback and to be as accurate as possible in assisting you with that matter, we would like to ask additional questions. Is this happening when connecting to a Samsung branded TV? Is the software for your TV current and up-to-date? Have you checked the audio connection cable (if applicable)? Does the popping sound occur when connected to a different external device/ soundbar or TV?
Since you've reported this only occurs on SSC, have you attempted to adjust the settings on your Samsung TV? We recommend for you to navigate to Menu >Settings (All Settings) > Support> Device Care > Self Diagnosis > Signal Information > Signal History > HDMI Delay Level, and select the desired option.
Please let us know if you need further assistance.
No. it is a Panasonic FZ800E with the latest update it received. I use ARC and tested it with eARC on a LG G4 with the latest updates. There are no problems with this connection method. The problem occurs on bluetooth SSC and AAC on a Galaxy S25+, a Galaxy S10+ and a Panasonic FZ800E, no problems on SBC.
Thank you for that information @userpOGvnQvJ9L! I do want to let you know that we can't guarantee compatibility with third party devices. Are you located within the United States as the model code for the Soundbar isn't pulling up as a US model?
Thanks kopaturex for confirming the information. Our support is for US products in this forum. As your device is a non-US model information is severely limited. We kindly suggest that you use this link to look for a support team in the area your product was manufactured in: https://www.samsung.com/visitcountry/
PS:
Did you know? Your region more than likely has a community of it's very own!! Check out the following link and join the community in your region: https://r2.community.samsung.com/
