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Original topic:

New Galaxy Watch 46mm wake-up gesture not working

(Topic created: 09-06-2018 08:58 AM)
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userkBFDq3UShG
Asteroid
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Galaxy Watch

I purchased a new Galaxy Watch 46mm and everything is working good except for the wake-up gesture. It probably seems like 1/30 times I can get it to wake up, otherwise not. I looked in the settings and the wake-up gesture is enabled and I tested turning the option off then back on, but no luck.

 

How can I fix this??

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knightsurgeon
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Galaxy Watch

Hello @userXnG0DHQTSw, Can you please provide me with the model number of your watch?


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userj8bBjKUcNh
Asteroid
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Galaxy Watch

I am having the same issue with my Samsung Galaxy Watch 46mm.  It will not wake-up gesture is set to ON, yet will not turn on when i raise my wrist.

 

Also, the "Alway On" mode does not work either.

userj8bBjKUcNh
Asteroid
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Galaxy Watch

So the watch does wake when there is a scheduled meeting pop-up asking cancel or snooze the alert.  Simple wrist-role turns the screen on.

 

Once I have canceled the alert, the wrist role does not turn on the screen.  I have to continue to push either buttons or dial to turn on the screen.

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userfTrBRb4O3V
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Galaxy Watch

Exact same problems with 42mm. Wake-up doesn't work ever and always on has never worked  

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knightsurgeon
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Galaxy Watch

Hello guys, do you have the watch connected to a Samsung phone?


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userj8bBjKUcNh
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Galaxy Watch

I have my 46mm Galaxy Watch connected to a Samsung Galaxy Note 8

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knightsurgeon
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Galaxy Watch

Thank you @userj8bBjKUcNh! Give this a shot:

Click Here


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userj8bBjKUcNh
Asteroid
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Galaxy Watch

Maybe I did not state, however, I do have "Wake-up Gesture" enabled already.  Still not working.

Anonymous
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Galaxy Watch

I have the same problem.  Wake up gesture worked fine yesterday, but today not at all.  I have Wake up gesture on. 

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userj8bBjKUcNh
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Galaxy Watch

I just did a Factory Reset and reconnected to my Note 8.  With complete default settings, the "Wake-Up Gesture" is working as expected.  I will note if anything changes if, when I make any modifications.

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