Galaxy Watch 7/Ultra resetting

[SKCrews2024]

The weirdest thing has happened a couple times and now I'm concerned. For no apparent reason, my watch keeps doin a forced reset. I then have to go through the whole process of setting it up again. This time around it completely changed the way my watch is set up. Face, settings and icon order. Can anyone help me understand why this is happening? This thing cost too much and is only 4 months old. 😡

[YetiMeister]

I figured, it's more of an inconvenience. All you have to do it factory reset, and upload your last back up

[Blu-Ray]

Problem is, the backups aren't working as well. They finally started to add my watch face. However, I have to go in and redo all the settings and permissions over again. Every time. Yes they carried the watch face over but not what I switched the complications to. So it's more than just an inconvenience it is a pain in the *** because I have to go through all the set up again as well as deal with all those tips or guides again. Even when I say I don't want to later when I go to log a workout it guides me through the buttons again. It resets my assistant. I have to update all the apps again. It's a hot mess. Never seen such a messy backup before. Never experienced this with Apple.

[thirtygman]

I escalated this in an email but can't find it. Now for the third time my GWU has disconnected from my S23Ultra for the third time. It's battery was less than 15% so I put it on to charge and for no reason it thinks I'm added it to a new phone. Both devices are Samsung and latest patch. This is ridiculous for such an expensive watch to have to be re-setup so often. 

[rstorms20]

I have the same problem and I've had mine do this 3 times. Every time I charge it it makes me reset it because it says I'm connecting it to a new phone. I'm so sick of this! I doubt I'll ever get another Samsung watch.

[thirtygman]

Today is the third time. I'll go back to my Garmin. Does almost as much and has a week log battery

[rstorms20]

Me too. I'll definitely be going back to Garmin.

[rstorms20]

I was just having this problem. So I went on the member's app and saw that my watch wasn't registered. So I registered it while it was charging and had already disconnected from my phone. When it was fully charged I expected to have to reset it but I didn't have to. Now I'm wondering if it was doing that because my watch wasn't registered? I don't know but I hope it was that and I have no idea why it wasn't registered. So that could be the real problem.

[thirtygman]

I registered it we'll see if that fixes it I doubt it

[Daisygirl1961]

Having the same issue as well but mine is doing it daily and making me reset it and pair with my phone . It's super aggravating consider what we pay for these devices

[Blu-Ray]

I'm on my 11th time? Samsung sent me a message saying it has something to do with Life 360. However , when I uninstalled it for a couple days, the watch still did the disconnect and reset. Also, if it's Life 360 causing it, why isn't my GW6C affected by this as well? They're both running the same OS.

I disconnected LTE to see if that helps as the non ultra watches which I've seen have this issue also have LTE. Who knows.