Unlock s25 wont connect carrier

[judexsung]

Anyone else having issue with xifinity mobile swap esim getting not compatible message ?

[user4KB3ZTdTut]

Any luck today for anyone activiating their s25?  It's 2/7/2025 I still can't activate through the xFinity app where it still says my phone is locked to previous carrier.  I'm probably going to make another trip to xFinity store.

[judexsung]

Tried early morning nothing haven't tried yet

[judexsung]

Glad to know not alone in the situation

[judexsung]

Hey guys, just keeping you updated. I'm now connected to the Xfinity carrier. You can't do it on the app with the eSIM transfer; I tried, and the same message appeared. But I saw a post about calling customer support, and nothing was resolved, so I called anyway and explained my situation, gave my IMEI, and they connected it for me. So try calling, guys.

[user4KB3ZTdTut]

I gave up trying to activate through support and at the store.  Spent so many hours on this.  Lame.  Today is officially the supported day xFinity is supporting eSIM activation for Samsung S25.  I just activated through the app.  Wish I had just waited instead of wasting all that time with no resolution.

NOTE: I wasn't able to get pass the DOB and SSN form validation.  No one from support and at the store told me that it was doing a SOFT CREDIT CHECK!  I only found out it's doing the credit check from most recent chat agent I talked to.  That's when I realized it's probably because I had frozen my credit, which would make sense that I couldn't pass the stupid DOB SSN form validation.  If the 1st agent I had talk to 3 days ago had mention it was doing a soft credit check I would have unfreeze my credit and would have been able to activated this phone at the store.  Geez, I wasted so much time on this.

[judexsung]

Ngl this release was a pain in the **bleep** attest you got your phone activated now.

[WayOWestS]

This has been an ongoing issue and "marketing strategy" (i.e. playing games) with Xfinity Mobile for years. Every year with every new Samsung model, people report that their new unlocked Samsung phone, usually based on IMEI lookup, is shown as "not compatible" in XM's system. That's even though XM is using Verizon's network, and even though the same phone & IMEI is listed as fully compatible per Verizon.
...
The *real* reason it's "not compatible" == they don't want it to be. They want you to buy a new phone from them, locked for two years. Even if you buy it unlocked at full price from XM, they won't release it for many months after another fight. They play games with model numbers. That "U1" etc. at the end of the model == unlocked, means it's "not the same phone we sell, so it's incompatible." I fought this twice as far as I could: at the front-lines (stores), thru internal tech support, thru letters to corporate (VPTech, etc.). Nada, just "the computer says" brick walls, but the sales people and techs know what's going on. Generally many-months/year(s) after a new phone comes out, it will magically change to "compatible."
...
The *real* solution == vote with your feet. I switched from XM to another MVNO carrier a few years ago and it's been smooth sailing ever since. Two weeks ago I popped the SIM card out of my previous phone into a new Samsung Galaxy S25 Ultra (unlocked) and it connected to the carrier without the slightest problem. After enough exit-feet, XM may get the message through its $$ bottom line.

[judexsung]

I will definitely be switching from there services