S25 purchased from Walmart unlocked not compatible to any carrier

[Imeza]

I had a problem with my s25, I buy it in Walmart unlocked, but when I got to activate to any carrier it says that is not compatible, that happened with three different carrier, I need a tip or you tell me that return the phone?

[GaryB82]

Go to phone settings about phone whats the complete Model Name SM-______

[Imeza]

Yes it says that, but the problem it's with the IMEI

[Robin621k]

You have not answered his question. You can also go to this site and check your IMEI to see if it is blacklisted

https://www.imei.info/

[GaryB82]

You need to fill in the SM-______ whats ______

[Imeza]

Is SM-s9238B/DS

[Robin621k]

The seller did not list it as an international model that is only GSM. It will not work on carriers that are CDMA, Verizon, AT&T or any of their budget carriers.

[Robin621k · Accepted solution]

I would need to see a screenshot of the following to diagnose the problem. Go to settings, about phone, software, make sure in the screenshot Service Provider software is included.

Also include the Model Name that is on the main page of about phone. Is it just a "U" or a "U1" U is a carrier device and U1 is Samsung factory unlocked.

You probably purchased your phone from a 3rd party seller this happens all to frequently.

[Imeza]

Here is

[Robin621k]

Return the phone right aways, it is not a US model. It is for Panama.