I purchased the Fold 7 July 10th. Before checking out I was given an option to add insurance such as Samsung Care+ or I could choose Samsung VIP Advantage which comes with Samsung Care+ as a subscription. I went with VIP and I checked out. I received my Fold 7 and have been enjoying until last week, November 29th, when I noticed the inside screen was black and green. I somehow managed to close the phone with a foreign object inside and it broke the screen. I went to a local Samsung Experience store, and I was told that my phone didn't have Samsung Care+. After speaking with an agent, she told me that after receiving my Fold 7 I was supposed to, somehow, add my phone to the VIP advantage. I was never instructed of this or else I would have done it. The agent said that because its pass 60 days I can no longer add it and that I would be on the hook for the cost of the screen. Thankfully they did offer me a 1-time repair but that's it. December 5th I received an emailing saying that now I will be charged for the price of the repairs $637.90 and repairs will not resume until its paid. WHAT's Going ON?! WHAT DID I PAY 150 FOR WHEN I PURCHASED MY PHONE?
