a month ago (Last edited a month ago by SamsungRei ) in
Encountering error "400 this is a wrong request" when prompt to agree to the updated policy and cannot proceed access the phone. This happened after updated the phone on Galaxy Z 5.
a month ago in
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Hello SJM3, Welcome to the Community. We understand how frustrating error codes are.
Try disconnecting from Wi-Fi and then try to agree to the updated policy while on mobile data.
Let us know if this helps.
Have the same issue and it doesn't work either on mobile data!
If you are still unable to accept the terms, try clearing the app cache for the Samsung Account app. You can use the steps here: https://www.samsung.com/us/support/answer/ANS10001372/
Let us know if these steps work.
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