I am writing to formally express my dissatisfaction and concern regarding a Samsung gas dryer I purchased on 7/13/25 from Costco in Brick, NJ.
Unit: Samsung 7.5 cu ft Smart Gas Dryer w/ Steam Sanitize+ in Platinum
Order #: 1210452553
Item: 1598765
Less than 100 days after installation, the unit stopped heating. A service technician was dispatched and restored the heat; however, when the dryer was pushed back into place, the gas line was compromised. Within a few hours, I noticed a strong gas odor in my home and had to address the gas line issue myself immediately to ensure my familyโs safety.
Following this repair, the dryer now makes abnormal noises and no longer feels stable or reliable. For a product that cost roughly $1,000 and is only a few months old, this experience is extremely disappointing and does not reflect the quality and safety I expect from the Samsung brand.
My concerns are as follows:
The product appears unsafe due to the gas line issue associated with the service visit.
The unit now exhibits unusual operational noises after being fully disassembled.
I have serious doubts about the long-term reliability and expected lifespan of this dryer.
Given the safety implications and the poor early performance of this unit, I am requesting a prompt and thorough resolution. At a minimum, I am seeking either a replacement dryer or a comprehensive inspection and repair by a senior technician, along with appropriate warranty consideration to account for these issues.
Please advise on the next steps and how Samsung intends to resolve this matter. I can provide the model number, serial number, proof of purchase, and service records upon request.
Thank you for your prompt attention to this serious issue. I look forward to your response.
This is a user-to-user help forum. The only people who will see your post are other community users and moderators. You will need to direct your complaint to Samsung support.
