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Original topic:

Bespoke washer/dryer combo makes loud rattle/grinding noise during drying cycle

(Topic created: a week ago)
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KSWaites
Constellation
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Washers and Dryers

Appliance is less than six months old and just started making this loud rattle/grinding sound 

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Washers and Dryers

That sounds awful!  Sometimes when this noise happens, it's because the washer/dryer is overloaded. If you've made sure it's not overloaded and tried with a smaller load and it still happens, the unit will require service. You can reach out to any of the mods via private message with a link to this thread and your unit's model code and serial number to get service set up. You can also call in to 1-800-SAMSUNG (1-800-726-7864) if you don't feel comfortable providing that info to us here. 

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2 Replies
GaryB82
Galactic Samsung Care Ambassador
Options
Washers and Dryers

I would suggest contacting support they will send out a technician to check it out and repair what's wrong 

https://www.samsung.com/us/support/contact/ 



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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Washers and Dryers

That sounds awful!  Sometimes when this noise happens, it's because the washer/dryer is overloaded. If you've made sure it's not overloaded and tried with a smaller load and it still happens, the unit will require service. You can reach out to any of the mods via private message with a link to this thread and your unit's model code and serial number to get service set up. You can also call in to 1-800-SAMSUNG (1-800-726-7864) if you don't feel comfortable providing that info to us here.