My partner has a new Tab A9+, to replace her older Tab A 10.1. She uses the Samsung email app on both devices. However, on the newer tablet it takes a lot longer to download recent messages. On the old tablet new messages are present which dont appear on the new device sometimes until hours later. Both devices are set to auto download new messages immediately.
Is he using Outlook or Microsoft 365 email by chance? I was using Samsung Mail happily for a while for my work email access, but about 3 weeks ago or so, it stopped receiving email and asked to re-authenticate, but every time I tried it was failing. After some searching, I saw others on Microsoft's forums complaining about the same issue. It appears that it was something that Microsoft changed on their end that affected how it works with Samsung Mail, specifically. If this is the case, I haven't found a solution, and switched to Outlook (which is honestly pretty nice on mobile), and it works fine.
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