Samsung Pass: Couldn't verify fingerprints

[Mukkesh]

Hey, 

        So, I recently Got a S23 Ultra, and started setting up my device and finshed setting up. Then when i tried to setup samsung pass, I logged into my and tried to verify my fingerprint.

 It keeps popping the error "Couldn't Verify Fingerprints" please try again. 

I went through solutions in the forum, which said to try disconnecting wifi and try with mobile data and yea i tried switching to mobile data and tried a several times still it shows the same error. 

Also i triend forcestop, clear cache and data, Uninstalling and Reinstalling, removing my samsung account and relogin, removing fingerprints.

Expecting for solutions, Thank you!!!

 

[Cindernana]

I was just going to say my fold 4 is doing this.. so frustrating

[gasmith10]

I believe it's an issue that came with the last update to Samsung Wallet. I have the S22 Ultra. Here's a work-around I've found playing with it, as I have the same problem. When you open Samsung Wallet, press OK on the network message. Next, press the gear icon in the top right of the screen. Next, press Verification Method and turn Fingerprints off. Now, back out returning to where you can select Sign-in info. You should be asked for your PIN and then asked for your fingerprint. Once you enter your fingerprint, you should be able to see all of your sign-in info. I hope this helps.

[user8X1G98GxsO]

Thank you for thinking of this. I was getting so frustrated that I couldn't even think outside the box. 😬

[Robin621k]

Yep, just checked that is a long work around!

[Robin621k]

You should put the fix in a separate thread for peace of mind for those out!

[TJayDa]

This worked for me... Thanks!

[gasmith10]

You're welcome.

[user8X1G98GxsO]

For me, it was working fine yesterday and about most of the day today until about noon time. I can use the app to pay for things when it prompts for the finger print, but "Sign-in info" is a no go. I wish we didn't have to depend on this feature so heavily as we now see it's flawed.

[gasmith10]

Yes, it is the same for me. This problem just popped up for me today.

[Robin621k]

There is a work around another poster discovered.
After you get the network error message press ok, press the gear icon top right corner, Verification Method, turnoff fingerprint, go back to Pass sign-in, put your pin in, fingerprint will pop-up, you will have access. Until there is a fix, this how to do it!