Wifi problem with Samsung Frame 55"

[Victor Delta]

My QE55LS03DAUXXU has worked pretty well since I bought it new nine months ago. However in the last couple of weeks, it has started having internet connection problems. I watch the BBC iPlayer a lot and it often starts to interrupt programmes with the red buffering ring.

My internet connection and wifi network are good and I have a connection speed of 40-50Mbps next to the TV. However, the TV often still runs very slowly with frequent interruptions to streamed programmes.

I've found the only solution is to reset the network connection and re-login to the wifi network. I sometimes have to do this every day or two, which is really annoying.

Can anyone please suggest what might be causing this problem, and any possible solutions. Would using a static IP address help? Thanks.

[GaryB82 · Accepted solution]

You could try a static IP address to see if that helps.  In my router settings, I can prioritize certain devices to ensure they receive more bandwidth, which can help prevent buffering.

In your TV settings, there should be diagnostic tests that can test the network card inside the TV.

I would also contact support, they might be able to send a technician to test the TV to see if there's an issue with the network card causing connection drops.

https://www.samsung.com/us/support/service/locations/

[Victor Delta]

Thanks. I have now spoken to Samsung support. Although they haven't been able to suggest any solutions yet, they asked me to do (yet another) network reset and have taken all the details. Asked to ring again if i have further problems...!

[Bradshock87]

Good Luck!  I had Samsung replace the WiFi/Bluetooth part on my Frame TV 3 months ago and it started failing again. Call them back and since it is out of the 90 day warranty…too bad, no repair unless I pay for it.  The wireless part of this TV is garbage. Will never buy a Samsung TV ever again!

[Samsung_Moderator]

Hello @Bradshock87.  Thank you for reaching out.  This isn't the way that we want you to feel. Could you send us a private message with your previous transaction number so that we can look into this further?  

[Bradshock87]

I would be happy to give you a string of all the text and emails but where do I send them in a private message?

[Victor Delta]

Just a quick postscript to this thread. I realised I could check the actual internet speed on my TV by using the Internet app and going to a speed check website, such as speedtest.net. I did this and found that, although the wifi speed on my phone, adjacent to the TV box, was 40+ Mbps, the TV itself was only receiving 10-20 Mbps.

I tried improving the situation by moving wifi extenders etc but, in the end, found the best solution was to use a powerline extender - simple and effective.

Problem solved.