Original topic:

QN50Q60TAFXZA Turns on and then off.

(Topic created: 2 weeks ago)
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UniversalMinion
Constellation
Options
QLED and The Frame TVs

Everything in my house is a Samsung Product but I am starting to double think my purchases.

I have  a QN50Q60TAFXZA which is in my spare bedroom. Only used 4 times. Not even plugged in when not in use. Today I turned it on for my guests for xmas and it shows a white screen then turns off then back on  then back off. 

I have tried leaving it off for a few minutes but the problem still exists.

Is there anything I can do? Please help.

5 Replies
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Hello UniversalMinion, welcome to the Samsung Community!
We understand how frustrating it can be when your TV wonโ€™t turn on and function properly. Letโ€™s try a few troubleshooting steps to get it working again:


-Perform a Soft Reset

Unplug your TV from the power source and leave it unplugged for at least 60 seconds.
Disconnect all external devices from the TV.

 

-Power Cycle the TV

Press and hold the physical power button on the TV for 5 seconds.

 

Give these steps a try and let us know if they help!



userEPUCDaX8Vj
Constellation
Options
QLED and The Frame TVs

No change

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userEPUCDaX8Vj
Constellation
Options
QLED and The Frame TVs

Did not work

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UniversalMinion
Constellation
Options
QLED and The Frame TVs

Thanks I tried all these steps still no results 

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Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

If the TV or projector continues to turn off and on by itself continuously, visit the Support Center to request service. You can also send us a private message by using the link below, so we can set up a request. 

https://us.community.samsung.com/t5/notes/composepage

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