Original topic:

QN50Q60TAFXZA Turns on and then off.

(Topic created: yesterday)
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UniversalMinion
Constellation
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Everything in my house is a Samsung Product but I am starting to double think my purchases.

I have  a QN50Q60TAFXZA which is in my spare bedroom. Only used 4 times. Not even plugged in when not in use. Today I turned it on for my guests for xmas and it shows a white screen then turns off then back on  then back off. 

I have tried leaving it off for a few minutes but the problem still exists.

Is there anything I can do? Please help.

2 Replies
Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame TVs

Hello UniversalMinion, welcome to the Samsung Community!
We understand how frustrating it can be when your TV wonโ€™t turn on and function properly. Letโ€™s try a few troubleshooting steps to get it working again:


-Perform a Soft Reset

Unplug your TV from the power source and leave it unplugged for at least 60 seconds.
Disconnect all external devices from the TV.

 

-Power Cycle the TV

Press and hold the physical power button on the TV for 5 seconds.

 

Give these steps a try and let us know if they help!



UniversalMinion
Constellation
Options
QLED and The Frame TVs

Thanks I tried all these steps still no results 

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