I just got a new 55" Class QLED 4K Q60D and I absolutely love it, but when I watch movies on Prime, I have black bars all the way across the top and bottom of the screen about 4 inches thick. When I go to settings - picture - it says the resizing is not available. My last Samsung tv always filled the screen automatically. What am I missing?
Strange, a few years ago, tvs offered a couple different sizes you could switch to, and earlier today, my picture size option said was "unavailable", but it just let me turn on the option to "fit to screen", it was on 16:9 before I switched. I think it will work now.
