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Original topic:

Black circle on Samsung frame tv

(Topic created: 05-18-2025 11:28 AM)
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ScottOPKS
Asteroid
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QLED and The Frame TVs

I have a black circle that just appeared on my Samsung 43 inch Frame.  

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GaryB82
Galactic Samsung Care Ambassador
Options
QLED and The Frame TVs

That appears to be screen damage and would need to be repaired.  I had that happen on a old Vizio and it was deemed to be damage to the screen and I hadn't even touched it.  You would need to reach out to support to have it diagnosed and to see about getting it repaired.

1-800-Samsung

https://www.samsung.com/us/support/contact/



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4 Replies
GaryB82
Galactic Samsung Care Ambassador
Options
QLED and The Frame TVs

Could you post a picture of this Black circle on your screen 



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ScottOPKS
Asteroid
Options
QLED and The Frame TVs

How do I post a picture?

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ScottOPKS
Asteroid
Options
QLED and The Frame TVs

image.jpg

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Solution
GaryB82
Galactic Samsung Care Ambassador
Options
QLED and The Frame TVs

That appears to be screen damage and would need to be repaired.  I had that happen on a old Vizio and it was deemed to be damage to the screen and I hadn't even touched it.  You would need to reach out to support to have it diagnosed and to see about getting it repaired.

1-800-Samsung

https://www.samsung.com/us/support/contact/



If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.