Just like all the other “solved” reports of this issue - bought the Frame TV from Costco, tried to redeem the 2 year free Art subscription, doesn’t work. Costco says it’s Samsung’s fault, Samsung says it’s Costco’s fault. Have read previous “solved” reports of this issue, the latest “solved” post says to contact the Samsung Promotions department, their number has been disconnected.
Was the offer actually still valid? Many promotions have an expiration date, even though a product containing the promotion is still on the shelves. Even if the offer appeared on your screen at set up, there is still fine print with the expiration date.
Now, I don't know the terms of this promotion, or whether it was valid at the time of attempted activation, but I would advise for the future that if you are interested in a promotion and are buying something *because* of a promotion, you read the fine print for expiration dates. Don't buy something you weren't going to buy anyway without the promotion.
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So at that point if everybody's throwing their hands up not willing to help you return the item for a refund sighting false advertisement doesn't work as advertised
I don't understand. Your screenshot appears to show you got the 2 year subscription credit, but your complaint is that you did not. Or is that a screenshot from a previous purchase?
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Hi @TRZ, welcome to the Samsung Community! We understand how frustrating it can be when a promotional offer doesn’t go as expected. To help, here’s a link to our Promotions' page for your Frame TV: https://www.samsung.com/us/shop/promotions/the-frame-art-store-promotion/ Please review the eligibility criteria listed there to ensure your purchase qualifies. If you need additional assistance, you’ll find live chat support at the bottom of the page. Please let us know if this helps!
