Original topic:

85in 8K QLED Issue

(Topic created: 10-21-2024 11:49 AM)
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jburke303
Constellation
Options
QLED and The Frame TVs

 

how bad is it? I unplugged it and now it won't turn back on. TV.jpg

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GaryB82
Galactic Samsung Care Ambassador
Options
QLED and The Frame TVs

Sorry to hear this if the TV won't power back on after turning it off I would suggest unplugging it for a few mins to see if that resets it if that doesn't work you would need to contact support and have a Tech check it out to see what the issue is.

https://www.samsung.com/us/support/contact/

 



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jburke303
Constellation
Options
QLED and The Frame TVs

Thanks Gary. I unplugged it for a while and plugged it back in and still nothing. I contacted Samsung customer support to get a tech out to service it and the customer service rep is trying to sell me a new TV. Unreal.

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GaryB82
Galactic Samsung Care Ambassador
Options
QLED and The Frame TVs

Yeah they will try that hopefully you can get it repaired instead of replacing it 



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