Set is just a few months old. I am having an intermittent problem with the audio. At times, when I turn on the set, there is no volume. I have to turn the set off and on several times to get the audio back.
Tech support has tried several times “fixes” to resolve this issue. These include powering off the set by using the Samsung remote, as well as a cold boot/restart yesterday. To date, nothing has helped as the problem returned this morning.
Please note that the TV is connected to a AVI receiver. The receiver has “pass through” technology. The problem does occur when the receiver is off. In fact, at times when the audio issue occurs, I have to turn the receiver on to get audio through the TV.
I am at my wits end. I am now questioning my decision to purchase what is arguably a very expensive TV. If this issue cannot be resolved I will explore my options with returning the TV.
Hi there, @Javaman12! Along with what @useryCA5A0jZKp mentioned, I would also like to ask if you've tried removing the receiver all together. Because it honestly sounds like a compatibility issue between the television and the receiver. Also is everything up to date across both devices? The sooner we can get the info, the better we can diagnose what's going on.
We look forward to hearing back from you and thank you for being a Samsung customer!
