Original topic:

S95D Audio Issues

(Topic created: 07-03-2024 12:37 PM)
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Boone23
Constellation
Options
LED and OLED TVs

I am getting a persistent high pitched whine from my new 77" S95D when playing audio from any video app (Netflix, Paramount+, and Amazon). Disney + is the worst of all because I just get a very loud hissing sound instead of audio.  Has anyone experienced something similar?

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Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

Hi there, Thanks for posting about this. Just to confirm, do you also hear the hissing sound when using other sources, such as a cable box or game console? Also, have you checked that the software is up to date? I also recommend checking out the troubleshooting steps in this link: 

https://www.samsung.com/us/support/troubleshoot/TSG10000062/

Please let us know if this helps. 

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Boone23
Constellation
Options
LED and OLED TVs
Hi. I tried the steps in the article. I am getting the noise on any source.
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis, please provide the full model code and serial number of the device as well as your best contact phone number, name, and email. 


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If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

http://www.samsung.com/us/support/service/location

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