Original topic:

Can't connect to server (7) for SEARCH FUNCTION ONLY

(Topic created: 2 weeks ago)
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maikku
Constellation
Options
LED and OLED TVs

Hello, 
I have a Samsung UNU8000. 
I can download/install apps, but I cannot SEARCH for them.

Every time I select a character for the search, I get the error message

"Unable to connect to the Samsung server. Check your network settings or try again later. (7)"

I have reset literally everything: TV, smart hub, router, changed DNS on TV, changed DNS on router, reset everything after changing network settings on TV and router. 

I have tried both wired and wifi. 

I have checked my Samsung account and see the device online there. 
I have created a new Samsung account to no avail. Checked the account and saw the device listed in the new account. 

I have checked for Updates on TV and router. 
I have no custom firewall rules. 

Again - TV gets internet. I can stream. I can download select and download apps, but I cannot SEARCH for them. Pretty annoying to scroll through the hoard of apps that aren't in alphabetical order to find the app I want to download. 

 

Thanks in advance for your help!

2 Replies
LongHiker
Galactic Samsung Care Ambassador
Options
LED and OLED TVs

@maikku Does your router filter any web requests? If so, it may have the site used for the search on it's blocked list. If you can turn that off, I would give it a shot. 

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msgribble
Supernova
Options
LED and OLED TVs
You may need to contact your isp and ask about ap isolation is in the firewall and may help when turned off not really sure.
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