Kitchen and Family Hub

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Exploding Oven Door on NE59R4321SS

Posted by 03-06-2025 02:34 PM in Kitchen and Family Hub

The outer glass door on my oven shattered, the oven was not in use. This appears to be an issue others have faced and does not seem to be covered... View Post

03-06-2025 03:45 PM

Oh no! I hope everyone is alright! Please either call in directly at 1 (800) 726-7864 or send any of... View Post

Samsung Microwave MC17T8000CS Stopped Working

Posted by 02-21-2025 06:29 AM in Kitchen and Family Hub

This microwave stopped working after 1 year and 1 day. So now that it's out of warranty it needs to be replaced. Will never buy another... View Post

02-28-2025 03:48 PM

At this point, I recommend having the microwave serviced. The following are service options availabl... View Post

3 Door Fridge Broken NO Help from Samsung

Posted by 02-24-2025 02:56 PM in Kitchen and Family Hub

My fridge has been broken for a week. I paid for a local technician to fix it because the 3rd party technician that Samsung wanted to send out... View Post

02-28-2025 09:08 AM

Hey communityuser334 first of all, welcome to the community. What is wrong with your unit? Maybe we ... View Post

Dishwasher DW80r7060 us- 5c error code

Posted by 02-17-2024 12:26 PM in Kitchen and Family Hub

Hello, my dishwasher started giving me 5c error codes yesterday. I cleaned the filter, drain pump, checked drain hoses and Che k valves, all ok. It... View Post

02-25-2025 12:52 PM

curious with all the filters how did any type of glass get caught in drain motor? Reason asking is t... View Post

Unable to Install Gas Range

Posted by 02-25-2025 06:01 AM in Kitchen and Family Hub

I ordered the gas range online and paid for the installation since I'm a retired 73 yr old woman. When it arrived the delivery people said... View Post

02-25-2025 07:30 AM

Where did you purchase your gas Range? Lowes? If so, you need to take it up your frustrations with t... View Post

Is this crack replaceable or can it be fixed?

Posted by 01-14-2025 11:53 AM in Kitchen and Family Hub

So I've had this fridge for a few months now, I bought the extended warranty for 3 years and this crack appears in the bottom of the fridge... View Post

02-21-2025 09:12 PM

Same with mine, I just noticed it today, it's almost 3 inches cracked the same area. I contacted the... View Post

2 year warranty claim on a fridge

Posted by 02-10-2025 09:26 AM in Kitchen and Family Hub

Attempting to submit for Samsung’s offer for an additional 1 year on the warranty and the link to submit it indicates the refrigerator is not... View Post

02-10-2025 01:12 PM

The good thing about Lowe's though, if you buy their extended warranty, if you don't use it over the... View Post

Samsung nx60a6511ss gas range burner flames are too high even on lowest setting

Posted by 02-08-2025 12:10 PM in Kitchen and Family Hub

new range was installed with LP conversion kit but surface burners even smallest one burn the food even on lowest setting. View Post

02-09-2025 11:27 AM

Hello! Thank you for reaching out! This maybe an installation issue. I would recommend reaching out ... View Post

nx60a6511ss/aa gas range no reheat, required

Posted by 02-06-2025 10:24 AM in Kitchen and Family Hub

So if no preheat required, how do you know when to start cooking? View Post

02-07-2025 02:40 PM

We're glad that you're up and running, @mewascom! If you have any additional questions, don't hesita... View Post

How to remove Bottom shelf of refrigerator

Posted by 01-29-2025 06:06 PM in Kitchen and Family Hub

How do I remove the bottom shelf? View Post

01-29-2025 06:41 PM

This is what I found in the user manual View Post

Samsung fridge alerts

Posted by 01-28-2025 05:39 AM in Kitchen and Family Hub

Hi, i have purchased a Samsung fridge freezer but I can't get push notifications for the door being left open through smartthings. The option... View Post

01-28-2025 03:39 PM

Thanks for reaching out. Support for US products is the focus of this forum. As your device is a non... View Post

Samsung Bespoke Dishwasher leaking from water inlet funnel when stormwash is on

Posted by 01-22-2025 11:19 AM in Kitchen and Family Hub

Got a leak error code. Pulled out the dishwasher. Found water in bottom of tub. No obvious leaks. Saw some water "residue" on the side... View Post

01-22-2025 03:10 PM

Hello! Thank you for reaching out! I see how this can be frustrating with this occurring. This is so... View Post

Samsung smart range sounds horrendous when using

Posted by 01-19-2025 11:06 AM in Kitchen and Family Hub

My range sounds like a freight train starting up. But app doesn't say anything. Please help View Post

01-22-2025 02:23 PM

Hello and thank you for reaching out to the Community regarding this concern. We recommend discontin... View Post

Bespoke Refrigerator Freon Leak

Posted by 01-12-2025 07:48 PM in Kitchen and Family Hub

Is it common for a Bespoke refrigerator that is just over 2 years old to have a Freon leak??? We are getting a strong solvent/chemical smell from... View Post

01-13-2025 09:37 AM

Oh no! @kbabs please call in directly at 1 (800) 726-7864 to get this looked into as soon as possibl... View Post

Excessively hot cooktop

Posted by 01-05-2025 11:02 AM in Kitchen and Family Hub

I have a Model NE58F900SS Electric Range that I recently am experiencing excessively high temperatures when cooking. When using the middle... View Post

01-10-2025 03:07 PM

Hello and thank you for reaching out to the Community. The cooktop temperature is definitely a conce... View Post

Samsung Range dangerously overheating (Error code C-21)

Posted by 01-07-2025 05:59 PM in Kitchen and Family Hub

Sadly I'm back again, after the disaster with my Family hub refrigerator (quit working after 2 months). I return 2 years later with a new... View Post

01-08-2025 12:02 PM

Hello! Thank you for reaching out! If the information from @meself did not help then this will be so... View Post

Ice maker Blockage

Posted by 12-25-2024 03:54 PM in Kitchen and Family Hub

I have a side-by-side RS27T5200SR fridge/freezer. The ice maker itself seems to work fine. The dispenser has issues. It keep building up a sheet... View Post

01-07-2025 08:26 AM

For all Ice Maker-related symptoms, please review the following thread for troubleshooting, if none ... View Post

RF28R7351: Unable to get water from Fridge.

Posted by 12-28-2024 09:09 AM in Kitchen and Family Hub

We have purchased a Samsung refrigerator 28r7351 water line was hooked up and filter water water was change for a new one. water still not been... View Post

12-28-2024 10:12 AM

@Imunoz Sorry but is sounds like you may have to have a technician come out and troubleshoot. If it ... View Post

Bespoke Induction Range Griddle Recommendation

Posted by 12-10-2024 02:26 PM in Kitchen and Family Hub

We just installed our new Bespoke Induction range and would like to find a griddle that would bridge the two sync heating zones on the left side of... View Post

12-23-2024 08:26 AM

I bought the Lodge and now use a cut-to-fit oven liner sheet to protect the range top rather than pa... View Post

The freezer on my flex zone refrigerator stopped working.

Posted by 12-17-2024 02:58 PM in Kitchen and Family Hub

The lower left side of my freezer in my refrigerator stopped working. Initially it was producing less ice. Then I noticed the ice was melting. Now... View Post

12-17-2024 03:41 PM

Hello@useraNitjBIf0V! Thank you for reaching out! You can try the information from the following inf... View Post

NX60A6511SS/AA Gas Range C-F2 error

Posted by 12-16-2024 05:29 AM in Kitchen and Family Hub

Anyone have any experience with this error and if it is worth fixing it or getting a new non-Samsung range to replace it? I'm reading mixed... View Post

12-16-2024 01:13 PM

Hello! Thank you for reaching out! I would recommend trying a power cycle on the range. If this does... View Post

Error 04-100 on gas range

Posted by 12-11-2024 06:00 AM in Kitchen and Family Hub

Anyone run into this issue of not being able to connect your gas range to smartthings app? Connected my microwave overhead range perfectly. ... View Post

12-15-2024 12:48 PM

Hello @BigRaiderMikeX3! Thank you for reaching out! I would recommend reaching out to our SmartThing... View Post

Refrigerator RF25HMEDBSR water dispenser issue

Posted by 12-10-2024 08:28 AM in Kitchen and Family Hub

Water dispensed fine last night but now nothing. What could be wrong? View Post

12-15-2024 11:09 AM

Hello @userYCXuEZP3r6! Thank you for reaching out! I would recommend trying the information in the f... View Post

Samsung refridgerator #RS22T5561SR water dispenser light

Posted by 12-07-2024 10:25 AM in Kitchen and Family Hub

Water dispenser light doesn't turn on View Post

12-12-2024 12:10 PM

Hello! Thank you for reaching out! You can look on our part's website samsungparts.com. If the part ... View Post

Samsung Wine Refridgerator buttons not responding

Posted by 12-04-2024 03:14 PM in Kitchen and Family Hub

Have a Samsung RW51TS338SR where the control buttons are not responding. This unit was in the box for the better part of a year and we recently... View Post

12-11-2024 02:15 PM

Hello! Thank you for reaching out! If this is still occurring after powering cycling the fridge this... View Post

Bespoke 3-Door French Door Refrigerator Panels

Posted by 12-04-2024 10:48 AM in Kitchen and Family Hub

I have a Bespoke 3-Door French Door Refrigerator and when I purchased it, I received a rebate offer for a free set of panels. I am needing the... View Post

12-11-2024 02:01 PM

Hello @mltandy! Thank you for reaching out! I would recommend reaching out to our promotions support... View Post

Dishwasher and range out of commission only 1.5 years after purchase

Posted by 12-03-2024 04:41 PM in Kitchen and Family Hub

We purchased a kitchen appliance trio (microwave, range/oven, dishwasher) from Samsung last year (2023). We have had major issues with the... View Post

12-11-2024 11:40 AM

Hello, @pavcrain! Thank you for reaching out! I see how this can be frustrating with having issues w... View Post

Brand New Bespoke Refrigerator and Set Temp Vs. Actual Temp

Posted by 12-01-2024 07:21 PM in Kitchen and Family Hub

I recently purchased a Bespoke refrigerator about 3 months ago. We love the features but there is a serious issue with the temperature setting and... View Post

12-11-2024 09:42 AM

Hello! Thank you for reaching out! I see how frustrating it can be when your fridge is not cooling p... View Post

Jetbot Ai water leak from clean station

Posted by 12-10-2024 11:33 AM in Kitchen and Family Hub

Hi; so I’m on my third jetbot Ai vacuum cleaner. Both the other two have had the same issue “leak detected in the clean station - contact customer... View Post