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Original topic:

Smart fridge freezes during update and stuck at 50%

(Topic created: 3 weeks ago)
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ddariusb
Constellation
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Kitchen and Family Hub

IMG_5940.jpeg

It has been stuck on this screen for the last 2 hours. What do I do?

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Solution
ddariusb
Constellation
Options
Kitchen and Family Hub

I wasn’t going to move a heavy fridge in the middle of the night, so I cut its power for 2 minutes from the circuit breaker. When the fridge turned back on, the update finished.

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5 Replies
amuscari11
Galaxy
Options
Kitchen and Family Hub
Even though it says not to unplug it, I'd unplug it for a few then plug it back in, it might need to restart.
Solution
ddariusb
Constellation
Options
Kitchen and Family Hub

I wasn’t going to move a heavy fridge in the middle of the night, so I cut its power for 2 minutes from the circuit breaker. When the fridge turned back on, the update finished.

amuscari11
Galaxy
Options
Kitchen and Family Hub

Thats good, sometimes it freezes or something I know we had to do traffic to our Samsung TV one time.

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amuscari11
Galaxy
Options
Kitchen and Family Hub
Good.
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Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

Hello there ddariusb,

we are sorry for the update issue you're experiencing and would love to assist. If you're concerned with powering cycling the fridge look for a hidden red switch atop the right door, so you can turn the switch off and on, and it will reboot the tablet. Let me know if this helps. 

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