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Water leaking from the back wall inside the freezer of your Samsung Family Hub RS27T5561SR/AA

(Topic created: 07-18-2025 07:18 AM)
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rayerom
Constellation
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Kitchen and Family Hub

Water is leaking from the back wall inside the freezer of your Samsung Family Hub RS27T5561SR/AA. What should I do?

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Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

Hello! Thank you for reaching out! Please either send a private message with your full model and serial number. Or call in directly at 1-800-726-7864 to get further support on this! 

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realaud
Honored Contributor
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Kitchen and Family Hub

Try to identify where the water is coming from, make sure all hoses are properly connected.  Call for service.  If your fridge is under warranty, it may be covered.  Even if it's not, do you really want water continually running down the back of the freezer?


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TRs1
Constellation
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Kitchen and Family Hub

Our leaked too and ruined our floors even. We were only gone 3 hours too

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Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hello! Thank you for reaching out! Please either send a private message with your full model and serial number. Or call in directly at 1-800-726-7864 to get further support on this!