Reference #<hidden> - I love the microwave. However, after a little over a year of use, the popcorn and power level features no longer function. In addition, the time can not be set. A big disappointment!
Additional information - The potato feature now doesn't function. I've unplugged and replugged but does not help. Seems just a matter of time before all features stop functioning.
Hello! Thank you for reaching out! I see how this can be frustrating with your microwave not functioning properly. I would recommend trying a power cycle on the microwave first. If this does not help then service would be required. Depending on your warranty you will have a few options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
Hello! Thank you for reaching out! I see how this can be frustrating with your microwave not functioning properly. I would recommend trying a power cycle on the microwave first. If this does not help then service would be required. Depending on your warranty you will have a few options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
