New user here and I am trying to figure something out....
I have the MC17T8000 microwave (smart microwave) and the RF32CG5900 refrigerator - a “family hub”.
It is (was) my belief that the microwave is capable of being controlled by the family hub. I.e., the fridge should be able to turn on the lights of the microwave, control the fan, and at a minimum, display cooking times and method (convection, microwave, slim fry, etc).
The family hub “sees” the microwave - there is a tile in the family hub for it and it also has an attached tile to it for the hood. Pressing the tile, immediately says that there is a controller to download, and it immediately fails to download, every s.i.n.g.l.e. time.
I have contacted Samsung numerous times, advising of this issue, enquiring as to what the integration between the two are, receiving case numbers, being provided troubleshooting steps… …all contact with Samsung has resulted in dead ends.
I am fully aware that my expectations of what I think should occur regarding the microwave/refrigerator combo may not be reality. I sure thought the abilities were going to be… better?
So - I surely cannot be the only guy with a family hub fridge and a smart microwave, can I? Can anyone else provide what kind of experience they have between these two devices? I ask that as twice now, a Samsung tech support agent has said that there is no integration between the fridge and microwave…, yet other tech support agents agree that the two should integrate with each other.
As far as accessing the fridge and the microwave from smartthings, everything does work as expected…
I have recently purchased an Aeotec hub, hoping that I would get a different experience than what I described above, but it made no difference.
I can provide a series of pictures to show what happens to me if anyone thinks it will help explain (trying to not muddy up my post with pictures if they really are not needed…)
TL;DR - What can you do from your refrigerator as far as controlling your microwave?
Hello! Thank you for reaching out! This is not a feature for it to connect to the family hub. It may see it as it is Wi-Fi compatible for the SmartThings app, but you will not be able to do anything with it. The microwave is only compatible with the SmartThings app, once you connected it to your phone you will have a few features available to you such as the ones you mentioned. Please look here for more information on your microwave:https://www.samsung.com/us/home-appliances/microwaves/over-the-range/1-7cu-ft-over-the-range-microwa...
