I can't control my soundbar remote. Face reads "Hello" and I can't move beyond that point. I have no sound on TV now. Have checked all connections and Turned it off with no results.
I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link: https://www.samsung.com/us/support/troubleshooting/TSG01109856/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
