Have the Samsung ultra slim HW-S801D soundbar with a 2022 Frame TV (QN65LS03BAFXZA) connected via wireless Q-Symphony. I set up the bar, connected and it worked for a few days, but then the TV reverted back to TV speakers without my changing anything. In TV settings it shows the soundbar still paired, but when I tried to reconnect Q-Symphony in audio settings, the TV spins for about a minute and then times out with a "can’t connect error."
I tried everything to reconnect without any luck. I ended up factory resetting both the TV and the soundbar (huge pain) and was able to reconnect. A few days later, the same thing happened where TV reverted back to its speakers and I’m no longer able to connect using Q-Symphony (or WiFi for that matter).
I bought this specifically to use wirelessly as there is no place I can run a cable. The soundbar is below the TV about 24 inches.
While my expectations were low given my long long list of Samsung software bugs and issues with my Frame TVs, I’m hoping someone can help me figure out how to reconnect without having to factory reset and also keep them connected
Hello! Thank you for reaching out! Restarting your router and then making sure that both your soundbar and TV are on the same wifi band. After that try reconnecting your soundbar. Since you can see it on the TV please disconnect it and then try to reconnect it. After that, you can also see if your specific TV has an option for auto-source switching. You can go to Settings > Sound > Expert Settings. After that, the only option would be service. Depending upon your warranty you will have a few options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
Hello! Thank you for reaching out! Restarting your router and then making sure that both your soundbar and TV are on the same wifi band. After that try reconnecting your soundbar. Since you can see it on the TV please disconnect it and then try to reconnect it. After that, you can also see if your specific TV has an option for auto-source switching. You can go to Settings > Sound > Expert Settings. After that, the only option would be service. Depending upon your warranty you will have a few options.
- If your unit was recently purchased, you can check with your retailer on their return/exchange processes. - If you have an extended warranty you can reach out to them to have service set up. - If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup - If you're OUT of warranty, you can use this link below to find a service center in your area.
