Soundbar firmware issues

[SSPair]

https://www.theverge.com/news/634052/samsung-soundbar-bricked-repair-software-update 

Samsung responds to the Verge re: firmware issue.

[Robin621k]

Good for them.
I

[useraUJxu2e00F]

After Samsung offered the "opportunity" to ship my "bricked" Q990D soundbar back to them, they called to complain I hadn't taken time off to get to the UPS store. I plan to go today but received this email this morning:

"Please insure your product and use a shipper that provides a tracking number. Samsung is not liable for any in transit damage"

So, Samsung "bricked" a brand new (two months old), $1500 Q990D, that I bought directly from them, wants me to ship it to for repair, yet claims they're not liable and I have to pay for insurance. 

I was a Samsung "fanboy." Guess that ends today...

UPDATE:

Went to UPS store: $24.67 to pack the thing...and UPS could not ADD INSURANCE to pre-paid shipping label from Samsung. Curious to see if this now "magically" breaks in transit.

[BChristine73]

This is absolutely nuts.  Mine stopped working as well and was swapping HDMI cables, powering down and restarting, doing everything I could to figure things out.

They broke these things - we should have ZERO liability here and ZERO cost - in fact, my home theater now looks to be out of commission for probably at least weeks due to their mistake?  NOT okay.